Aviation

Emirates will cover medical expenses if passengers catch COVID-19 while travelling

Emirates has given its customers a big confidence boost by offering free medical cover if they happen to contract coronavirus during their travels.

The airline will cover medical expenses of up to approximately $245,000 and quarantine costs of approximately $160 per day for 14 days, should passengers be diagnosed with COVID-19 during their travel, while they are away from home.

This cover is offered free of charge to Emirates customers regardless of class of travel or destination, and is effective for those flying with the airline until 31 October 2020.

Emirates COVID-19 cover is valid for 31 days from the moment passengers fly the first sector of their journey.

Customers do not need to register or fill in any forms before they travel, and they are not obligated to utilise the cover provided by Emirates.

Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover.

The hotline number, and details of what COVID-19 related expenses are covered, is available here.

Emirates is claiming to be the first airline in the world to offer free, global cover for COVID-related costs.

HH Sheikh Ahmed bin Saeed Al Maktoum, chairman and CEO of Emirates Group, said: “Under the directive of His Highness Sheikh Mohammed, UAE Vice President and Prime Minister and Ruler of Dubai, Emirates is proud to lead the way in boosting confidence for international travel.

“We know people are yearning to fly as borders around the world gradually reopen, but they are seeking flexibility and assurances should something unforeseen happen during their travel.

“Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility.

“We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs, should they incur these costs during their travel.

“It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative.”

The new offer from Emirates comes as the airline prepares to launch additional services for Australian passengers next month.

From 1 August, additional weekly flights will be available to and from Sydney, Brisbane and Perth.


Featured image source: Emirates

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