Travel Agents

“Different doesn’t have to be worse”: Flight Centre’s Renos Rologas talks post-pandemic travel

As the world slowly begins to travel again, having a travel expert in your corner will be vital to post-pandemic travel, according to the head of account management at Flight Centre’s business travel arm.

During a keynote speech on Tuesday at this year’s CAPA Australia Pacific 2021 Aviation Summit, FCM’s Renos Rologas highlighted the importance of travel management companies and, by extension, travel agents in the leisure sector, in navigating the post-pandemic travel landscape.

“We’ve been talking about the green shoots in the travel industry for a long time and being stood here in front of so many people shows those green shoots really are flourishing now – and we’re now seeing that flowing through to enquiries and bookings,” Rologas said.

“We will still face challenges in 2022 in our industry but that’s why having a travel management company by your side is so vital – having an expert at the end of the phone is like gold dust when there are changes to rules, regulations, and restrictions across the globe.

“A key aim for us next year is to ensure our customers, prospects and people throughout the wider travel community have the confidence to travel safely with concerns at a minimum, and knowing they have someone to turn to if plans do change.”

According to Rologas, being travel ready is “incredibly important” for travel professionals who want to be ahead of the game.

“That all starts with how ready you and your people are. Have you updated your policy? Do you have a traveller wellbeing process? These are key pre-trip considerations,” he continued.

“We’re now looking at an omnichannel world where a traveller can be contacted in multiple ways, a world where you need to know the ins and outs of travel insurance policies and inclusions, and a world where there will be more of a focus than ever on safety and wellbeing.

“Different doesn’t have to be worse, and in many ways, there have been several improvements made that will make travel better, safer, and more hygienic than it has ever been.”

FCM head of account management Australia Renos Rologas giving his keynote speech at the CAPA Australia Pacific 2021 Aviation Summit (supplied)

Rologas said FCM has formed a partnership with a PCR testing company to make booking seamless, as well as investing in more technology so clients can access the company’s expertise in a simplified way.

The hybrid event being held across 7-8 December in Sydney marks CAPA’s long-awaited return to in-person events.

CAPA managing director, Derek Sadubin said a survey of CAPA members and the wider travel community, revealed an overwhelming 85 per cent of responders urging the organisation to bring back its live, in-person events.

“In response to this, and in reflecting our commitment to continue to support the global aviation industry through its deepest crisis, we are delighted to finally be able to return to in-person events with the CAPA Australia Pacific Aviation Summit,” Sadubin said.

“Virtual events have served us well and kept us connected in a time of separation, but nothing can truly replicate the buzz of a CAPA Summit, so we are so pleased to welcome 300+ aviation and travel industry representatives to the Summit and discuss the outlook for 2022 and beyond.”


Featured image: iStock/Hispanolistic


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

News

“Unfortunately, the world changed”: McGowan suspends WA border reopening indefinitely

The western state will be keeping its borders firmly closed, as Premier Mark McGowan buys more time to bolster citizens against a “flood of the disease”.

Share

CommentComments

Tourism

Thailand to resume ‘Test & Go’ quarantine waiver from February

Pack your suitcase and ready your sinuses for a holiday in Thailand that promises to greet you with a lovely PCR test.

Share

CommentComments

Hotels

AUSSIE FIRST: Accor unveils next gen Mercure Hotels with new Melbourne property

While away your Friday afternoon by perusing through some stunning pictures of Accor’s swanky new-look Mercure in Doncaster.

Share

CommentComments

Aviation

Qantas threatens to slash cabin crew wages by “almost half” in latest union pay row

by Ali Coulton

The national carrier is once again facing condemnation from unions after applying to scrap its long-haul crew contract in an effort to “push through” a new deal.

Share

CommentComments

Aviation

Operation nest egg: Air New Zealand helps relocate rare kiwi chicks

The airline is doing gods work by flying these three little cuties to their new home where they were treated to an all-you-can-eat worm buffet.

Share

CommentComments

Tourism

Say ‘Aloha’ to the Hawaiian Islands and take a trip that gives back

by James Harrison

Check out the beauty, wonder, and excitement of the islands of Hawaii and explore a holiday destination where you can malama.

Share

CommentComments

Cruise

Crystal Cruises suspends operations as parent company files to windup business

The Hong Kong supercruise operator is winding up operations, leaving the future of its subsidiaries unknown.

Share

CommentComments

Tourism

Celebrity chef duo Gary Mehigan and Manu Feildel star in new tourism campaign for Japan

The staff at Travel Weekly have been rewatching our favourite anime to reminisce about Japan, but Gary and Manu might appeal to a broader audience than Pokemon reruns.

Share

CommentComments

Tourism

Aussie tourism took off in December, but remians well below 2019 levels

If these stats are anything to go by, we’ll be back to worrying about overtourism and carbon footprints in no time! Wait…

Share

CommentComments

Destinations

US slaps “do not travel” warning on Australia as Europe tightens border restrictions

The prospect of fewer American tourists milling about at Darling Harbour we can deal with, but if we have to go one more year without a European summer we’re going to go over the deep end.

Share

CommentComments

Aviation

Union survey reveals transport workers asked to return while COVID positive

Workers who answered the survey, which included passenger transport and aviation workers, are also calling for free RATs. That’s rapid antigen tests, not rodents as we first assumed.

Share

CommentComments

Wholesalers

“This isn’t a label we wish to keep”: Intrepid recertified as world’s largest travel B Corp

The tour operator has gone through another extensive company-wide audit to maintain its title, so why is it looking to pass the baton you may ask? Click here.

Share

CommentComments