Travel Agents

Defunct travel agency strands, abuses customers

Daisy Melwani / AAP

Customers have been left without a holiday, while others were stranded in Europe after the collapse of a WA travel agency.

Dozens of Perth travellers are seemingly now thousands of dollars out of pocket and without a holiday after the collapse of a Fremantle travel agency.

Consumer Protection is urging customers of the Fremantle-based Sky Air Services to contact them after receiving numerous complaints that flights and accommodation booked by the company had not been paid in full.

According to The West Australian the customers took to Consumer Protection after turning up to the airport to find flights had either not been booked, or had been cancelled due to non-payment.

Sky Air Services
Sky Air Services: Google

Meanwhile, a Perth sporting group who booked with the agency was left stranded in Europe and forced to fork out additional funds for alternative arrangements home, the paper reports.

Consumer Protection Commissioner Anne Driscoll reportedly raised concern that some customers may still not be aware of the agency’s financial situation and urged clients in Fremantle to contact the airline or accommodation provider to ensure their bookings were secure.

Most of the complaints are from the Croatian and Serbian community as the agency specialised in travel to those countries.

“I also encourage those affected to contact Consumer Protection so we can get an accurate picture of the number of consumers affected by this situation and keep them informed of developments as they occur,” Driscoll told the paper.

Travel Weekly confirms the agency was neither a member of AFTA nor ATAS accredited.

The Sky Air Services website and phone remains up and running at the time of publishing. Below are snapshots from some comments Travel Weekly took from the company’s Facebook page.

FACEBOOK

Screenshot of Sky Air Services Facebook page
Screenshot of Sky Air Services Facebook page

 

Screenshot from Sky Air Services Facebook Page
Screenshot from Sky Air Services Facebook Page

 

 



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Conferences

PHOTOS: ATE goes off with a bang

If you’re like one unlucky Travel Weekly reporter who has COVID, these pics will help you live vicariously through the conference-goers.

Share

CommentComments

Aviation

Qantas’ new long-haul flights could cost over $18,000

For this price, we’d hope that the flights come with a complimentary mani-pedi and a pet bunny called “Fluffy” to keep us company during the flight.

Share

CommentComments

Returned special events to hit Seoul this month

The Travel Weekly criteria for what makes an event special is whether they have Tim Tams – although we can make exceptions for international events.

Share

CommentComments

Wholesalers

Intrepid debuts its first all-female leadership team

Rumour has it, Beyoncé’s Run the World (Girls) could be heard blasting from Intrepid’s Australia office moments after they announced this news.

Share

CommentComments

Wholesalers

“Bounce back and inspire”: Collette to host key players in Cairns

We’re headed to sunny Cairns this week to rub shoulders with travel’s big wigs at Collette’s annual big bash. See you there!

Share

CommentComments

Hotels

REVIEW: Hôtel La Pérouse offers a taste of classic French resort life

by Ali Coulton

Hôtel La Pérouse exemplifies Nice’s resort lifestyle offering privacy and quiet luxury on France’s Cote d’Azur.

Share

CommentComments

Destinations

Yas Island Abu Dhabi’s new tourism ad names Kevin Hart its chief island officer

Some of the staff at Travel Weekly are trying to become the chief island officer of Australia, but Scomo isn’t returning our emails.

Share

CommentComments

Technology

“Australia is a terrific market for cruising!”: Expedia’s Greg Schulze on how agents can maximise their business

We chatted with one of the big wigs at Expedia during its recent gathering in Vegas. Sadly, he declined our invite to join us for a game of blackjack, but that’s probably for the best.

Share

CommentComments

Tourism

Globetrotting tour operator arrested following drug drop death

The man also auditioned for Survivor in 2019 and featured in an Indonesian TV commercial – just in case the title wasn’t chaotic enough already.

Share

CommentComments

Travel Agents

Travel to make full recovery before end of 2024, says Virtuoso’s Fiona Dalton

Dalton hosted media at Crown Sydney this morning to celebrate Matthew Upchurch’s return to Aus. Our roving journalist managed to take down this story in between courses.

Share

CommentComments

Destinations

Hawai‘i Tourism Oceania celebrates the ‘Month of Lei’ with incredible new famil offer

by Sponsored by Hawai'i Tourism Oceania

This year, Hawai‘i Tourism Oceania is celebrating ‘Month of Lei’ 2022 with a virtual trade event and the launch of a new famil incentive.

Share

CommentComments

Cruise

PONANT announces new 2023 sailing expeditions in the Kimberley

This ship is so fancy that they put ‘le’ in front of the name just to show they’re not messing about.

Share

CommentComments