Cruise

Cruise passengers riot, demand refund over missed ports and blocked toilets

Ali Coulton

Ali Coulton

Hundreds of Norwegian Cruise Line passengers are demanding a refund after bad weather forced Norwegian Spirit to skip several planned ports of call.

The ship was completing the line’s ‘Mystical Fjords’ itinerary departing from Southampton, England with planned stops in the Netherlands, Norway and Iceland, all of which were cancelled according to ABC News.

However, the ship did make scheduled stops at Belfast and Dublin.

According to Twitter account @NCLHELL1, which is run by passenger Cody McNutt, passengers engaged in a riot in the ship’s atrium, chanting and holding signs to demand their money back.

McNutt also posted footage of passengers booing the captain as he tries to address the situation.

Passengers also took to social media to complain about broken toilets and temperamental wifi, which McNutt claims was a strategic move on Norgegian’s part to prevent passengers from broadcasting the situation.

A Norwegian spokesperson told Travel Weekly that Norwegian Spirit’s itinerary was altered due to “severe weather conditions”.

“While nine ports of call were originally planned for the voyage, the revised itinerary allowed the ship to call on eight ports. We are very sorry for any inconvenience and disappointment our guests experienced,” the spokesperson said.

The line confirmed it has offered passengers 25 per cent off their next cruise but McNutt said customers are still calling for a refund.

“NCL’s apology only created more uproar aboard the Norwegian Spirit 2019 Iceland. This is insulting offering passengers 25 per cent off another trip with them. We never want to travel with NCL,” he tweeted.

“We always do our best to provide our guests with a truly enjoyable and memorable vacation, but our very first priority is to ensure their safety and the safety of our crew,” the spokesperson said.

“We understand that it is disheartening when we are unable to call on ports that our guests have been looking forward to visiting. However, we do ask for our guests’ patience, cooperation and understanding that severe weather conditions are an act of God and cannot be controlled, influenced or remediated by the cruise line.”

Featured image credit: @NCLHELL1

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Cruise

Cruise Wrap: MSC to launch eco-conscious tours, cruise returns to bushfire-affected NSW South Coast + MORE!

If, like us, you’re avoiding a stockpile of emails accrued over the long weekend like the plague, this week’s Cruise Wrap is the perfect five-minute distraction.

Share

CommentComments

Technology

Sabre announces new deals with two hotel giants

The tech player has eked out fresh partnerships with two hotel behemoths, one of which has been in the news lately for controversial reasons.

Share

CommentComments

Destinations

Magnitude 7.7 earthquake strikes off the coast of Jamaica and Cuba

An earthquake that triggered a tsunami warning has hit off the coast of Jamaica, Cuba and the Cayman Islands, with reports alleging it was felt as far as Miami.

Share

CommentComments

Tourism

Aussie travel company shares take a hit amid Coronavirus fears

by Christian Fleetwood

As growing fears of the scale of coronavirus continue to reverberate across the world, Australian travel companies are among those taking hits to their share prices.

Share

CommentComments

Aviation

Pilot busted for writing racial slurs and pro-Trump graffiti in airport

The pilot was caught allegedly scrawling “TRUMP4EVER” around the airport, among other things. It is not confirmed whether the Trump comment was written inside a love heart with an arrow through it.

Share

CommentComments

Tourism

Instagrammer accidentally captures penguin porn while trying to take perfect selife

An Instagrammer has admitted to being so caught up in capturing the perfect selfie she failed to notice a pair of fornicating penguins had photobombed her shot.

Share

CommentComments

Hotels

Carb-themed hotel room opens in New York

If you’re celiac, gluten-intolerant or just trying to avoid deliciously unhealthy food, you should probably skip this one. Or, use it as an excuse to stock up on croissants like we did.

Share

CommentComments

Cruise

Cruise & Maritime Voyages joins CLIA Australasia, rejoins CLIA Europe

Did you hear champagne corks popping in the CMV offices this morning? Click here to find out why.

Share

CommentComments

Tourism

The Travel Corporation’s John Veitch exits

TTC’s Aussie CEO has announced he is flying the coop to take up a role outside of the travel industry.

Share

CommentComments

Midweek Interview

Midweek Interview with Reef House’s Ben Canham

This week, Reef House’s executive chef cooked us a feast while we picked his brain… just kidding! We devoured an entire tub of hummus and emailed him the questions.

Share

CommentComments

Aviation

Aviation Wrap: Delta’s world-first parallel reality experience, Boeing’s new jet takes flight + MORE!

With only four days of work, we’re welcoming this week with an Aviation Wrap, a handful of hobnobs and an overwhelming hangover.

Share

CommentComments

Destinations

Indonesia seeks massive $9.7bn investment alongside ‘10 New Balis’ project

It might be a few years away before you can sell a few equally wonderful alternatives to Bali, but keep these Indonesian destinations on your radar.

Share

CommentComments