There are few things more panic-inducing than being stuck in a lift.
What about being punished for trying to escape? A passenger on board a Carnival Cruise Line ship claims he and his travelling companions were “mocked” and received lifetime bans from sailing with the line after they became stuck in a lift.
But the cruise line claims there are two sides to the story.
Jacob Burrola posted to Facebook detailing the ordeal, claiming the elevator line had snapped and crew members were mocking and filming them while they were trapped inside.
“Meanwhile, passenger faints inside,” he said.
“Crew tells passengers another 45minutes won’t kill anyone after being stuck for over an hour with sick passengers on board.”
The post was accompanied by photos showing the lift door partially opened with what appears to be a staff member taking a photo or video on their phone and two videos of the passengers interacting with staff members trying to free them.
Eric Kim, one of Burrola’s companions commented on the post claiming Carnival had placed the blame on them and issued a ban.
Travel Weekly reached out to the cruise line to get their side but is yet to receive a response.
However, according to a statement obtained by Fox News, the ban was due to “extensive damage to the elevator doors and cabling caused by the guests” and “their behaviour towards both other guests and crew”.
“There are always two sides to every story,” the statement read.
“We had a group of guests stuck in one of our elevators last week for approximately 30-40 minutes. Our onboard team was summoned to provide assistance. Unfortunately, because of the extensive damage to the elevator doors and cabling caused by the guests, the work took longer than expected.
“Given the extensive damage they caused to the elevator and their behaviour towards both other guests and crew we decided it was best for this group to find another cruise line to sail.”
Many have since commented on Burrola’s post suggesting he and his group had been jumping up and down in the lift, causing damage to the cabling.
Burrola has not responded to these accusations.