Aussie tourist slapped with $2,500 fee over broken nail

Aussie tourist slapped with $2,500 fee over broken nail

A Sydney woman was charged $2,500 by a Hawaiian hospital after breaking a nail.

32-year-old Rachael Minaway hadn’t even checked into her hotel when she accidentally slammed her finger in the glovebox of her rented car, breaking an acrylic nail.

Minaway told News.com.au she and her friend headed straight for the beach when they arrived in Honolulu and she was packing the GPS away in the glovebox as quickly as she could so she could run into the water.

“We were packing away the GPS in the glovebox, and I was being too quick and smashed my fingernail between the dashboard and the glovebox, and it cracked,” she said.

“I didn’t think it was a big deal at all, it’s happened to all of us before.”

When her finger started to go numb, she decided it would be best to head to a medical centre so she and her friend typed ‘medical centre’ into the GPS and were directed to the nearest hospital.

A doctor advised Minaway that it would be best to remove the nail, which she agreed to do under local anesthetic.

“It was so painful, I did not want to feel him ripping it off,” she said.

“But we were taking photos and laughing through it, I honestly did not expect it to be a big deal.”

Source: News.com.au

Source: News.com.au

Minaway was charged $1,200 for the 30-minute consultation, which she had to pay on the spot. Luckily, her insurer covered the claim.

But it didn’t stop there. Months after she landed back in Sydney, Minaway was sent several more bills from the hospital totalling at $2,500.

“I remember emailing them after the first one and saying, ‘No, sorry, I’ve already paid for this’, but the invoices were for different things. They kept finding new things to bill me for. After a few months I regretted giving them my real address,” she said.

“It was pretty upsetting. I was six months pregnant at that point, and I kept thinking, imagine if didn’t have insurance and actually had to pay for all this myself.”

Richard Warburton, travel safety expert for 1Cover, Minaway’s insurer, told News.com.au medical bills in the US can be notoriously high, even for minor injuries like a broken nail.

“Recently, we had another customer who faced costs of $2600 for a splinter she removed in the US. She was harassed continuously for this tiny injury once she got back to Australia,” he said.

“A recent customer of ours saw the doctor for an uncomplicated case of tonsillitis. She was billed $10,000, and they didn’t even take out the tonsils.”

Latest News

  • Cruise

CLIA reveals top global speakers for this year’s sold-out Cruise360

Cruise Lines International Association has announced six international speakers and panellists who will visit Sydney for this year’s sold-out Cruise360 on August 30. They join a record number of travel agents and cruise representatives from throughout Australasia. CLIA Managing Director in Australasia Joel Katz said Cruise360 Australasia would offer a rich line-up of international speakers […]

  • Tour Operators

Flight Centre leadership team visits Morocco for Planting for the Planet

Senior members of Flight Centre have visited Morocco to see the impact of its Planting for the Planet initiative. Flight Centre global managing director, Andrew Stark, joined by Flight Centre Travel Group founder and CEO, Graham Turner, and Reforest founders Daniel Walsh (CEO) and Tim Stainlay (COO/CFO), along with other senior leaders, travelled to the […]

  • Food & Beverage

Four Seasons Hotel Sydney popular Aperitivo returns to Grain Bar

Four Seasons Hotel Sydney is relaunching its popular Aperitivo, now located in the George St venue’s award-winning Grain Bar. Originally launched into Mode Kitchen & Bar in 2023, Aperitivo is inspired by the classic Italian evening ritual where guests enjoy a cocktail, paired with traditional Italian antipasti bites. It became a much-loved offering for Sydneysiders […]

  • Hotels

Raffles Grand Hotel d’Angkor unveils new electric tuk-tuks

Raffles Grand Hotel d’Angkor, the iconic luxury hotel in Cambodia, has introduced a new fleet of electric tuk-tuks, providing an eco-friendly transportation option for guests. ONiON Mobility, a green transport company based in Phnom Penh, manufactured the new tuk-tuks. The partnership between Raffles and ONiON underscores a shared commitment to environmental sustainability, the hotel said. […]

  • Hotels

Mandarin Oriental is set to open a new luxury resort and branded residences in Bali

The Mandarin Oriental Hotel Group has announced plans to open a new luxurious hideaway resort with private residences in Bali’s southern coast on the Bukit peninsula. Set to open in 2027, the property promises to redefine luxury living on the island. From the cliffside plateau of elevated terraces, the resort offers dramatic panoramic views of […]

  • Tour Operators
  • Travel Agents

PONANT, Journey Beyond and A&K host Central Coast soiree for agents and clients

PONANT, Journey Beyond and A&K hosted back-to-back ‘Bring A Client’ events in Newcastle and the Central Coast, bringing together a total of 100 agents and clients over two exciting evenings recently. Representing PONANT was NSW & ACT state manager, Kristina Sambaher, who was joined by Journey Beyond business development manager NSW/ACT Deon Johnson, and Abercrombie […]

  • Destinations
  • Hotels

The Myconian Collection adds Myconian Sunrise Agrari Beach to its portfolio

The Myconian Collection has announced the addition of Sunrise Agrari Beach to its portfolio of properties in Mykonos, Greece. The addition of the property brings the collection to a total of 14 properties located in breathtaking sites across the island. The new addition has been redesigned and relaunched, promising an idyllic escape for travellers seeking […]

  • Hotels

OUTRIGGER Kona Resort and Spa completes US$60 million renovation

Hawai’i’s OUTRIGGER Kona Resort & Spa has completed its US$60 million (AU$90 million) renovation as is once again ready to welcome guests to Keauhou, a name that signifies “New Era”. The revitalised 511 guest rooms/suites and meeting spaces blend the property’s heritage and reverence for voyaging with modern aesthetics. The concept of “koi au” inspired […]

  • Technology

Australian agents responded quickly to Crowdstrike crash

Local travel professionals and businesses moved quickly into action to provide support to the many Australians whose travel plans were thrown into chaos on Friday and into the weekend. The chaos was the result of the flow-on effect of the suspension of check-in services and flights domestically and globally. A blue screen with the outage […]

  • News

Booking.com and Airbnb named as the preferred booking platforms of digital nomads

A new YouGov Survey has found that booking.com and Airbnb are the most popular booking platforms for digital nomads. For this poll a ‘Digital Nomad’ was defined as someone who travels freely for an extended period (at least one week), while working remotely using technology and the internet. YouGov Surveys have found that almost one […]

  • Attractions
  • Food & Beverage

Singapore Airlines has been announced as the first airline partner of Taste Port Douglas

Singapore Airlines has been announced as the first airline partner of Taste Port Douglas food festival presented by Sheraton Grand Mirage Resort, Port Douglas. The Taste Port Douglas Takeover Series now has a presentation partner in Singapore Airlines and features Michelin star chef, Michael Wilson from Singapore marking this the first time the festival has […]