Aussie first: Virgin introduces the easiest way to check-in

Several passengers standing in queue while waiting for check-in registration before flight
By Alexandra Coulton


Virgin Australia just became the first airline outside of North America to launch voice check-in with Amazon Alexa.

Which means your check-in just got MUCH easier.

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From next week, passengers who have linked their Velocity membership to Alexa can say, “Alexa, ask Virgin Australia to check me in”. It’s as simple as that.

Virgin will then text your boarding pass to whichever phone number you’ve nominated on your account.

“Since Amazon Echo and Alexa-enabled devices launched in Australia, Virgin Australia has been exploring new ways to make it easier for our customers to travel with us through emerging technology,” Virgin Australia Chief Information Officer, Cameron Stone said.

“Allowing our passengers to check-in for their flight with Amazon Alexa is a very exciting addition to our existing skill in the Alexa Skills Store.

“Using technology to streamline the customer journey is a huge priority for us and we look forward to announcing some new initiatives in this space in the near future.”

In addition to the new voice check-in capability, the Virgin Australia Alexa skill expands the information available to guests who have linked their Velocity accounts.

Passengers travelling can now obtain their flight departure time, Velocity number, flight number and booking reference, for example:

✈ “Alexa, ask Virgin Australia what time my flight departs”

✈ “Alexa, ask Virgin Australia what my membership number is”

✈ “Alexa, ask Virgin Australia what my flight number is”

✈ “Alexa, ask Virgin Australia for my booking reference”

Virgin Australia first launched in the Alexa Skills Store in February this year and since then, the most used feature has been guests finding out their flight status, followed by asking about their Velocity Points balance.

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