A security screener at a New York airport has been fired after she handed a passenger a rude note.
Neal Strassner was passing through airport security at Greater Rochester International Airport when he was handed a scrap of paper with a handwritten note that read “you ugly”.
But when Strassner complained to the worker’s supervisors, they didn’t believe him, he told NBC.
The security employee who handed him the note was not a TSA worker and was contracted from a security company called VMD Corporation.
The company promised to contact him about the incident by 13 August but failed to. So he took matters into his own hands and obtained footage of the incident through the Freedom of Information Act and uploaded it to Reddit and Youtube.
The company contacted him within two hours, NBC reported.
“As I was recently travelling through Rochester NY airport, a security guard passed me a random insulting note,” he said in the video caption on Youtube.
“It shows the woman in the lower left passing notes and creating more from pieces of the glove box at the end of the video.
“After that she hands me the note, I walk off toward my gate not really caring but she then calls to me as I’m leaving and yells” You gonna open the note?” So I do and she bursts out laughing as you can see in the video.”
TSA told NBC the employee was fired.
“TSA holds contractors to the highest ethical standards and has zero tolerance for this type of behaviour,” the agency said in a statement.
“This instance, which involved a contract employee, was investigated immediately upon receiving the complaint by the traveller. The employee has since been terminated by the contractor.”