Airline grounds flights after passengers fail to comply with coronavirus rules

Bangkok, Thailand - April 29 2018: A Lion Air airplane is parked on the runway at the airport.  A safety cone stops people approaching the engine.

An Indonesian, low-cost carrier has suspended all passenger flights temporarily, in part because travellers did not follow the country’s COVID-19 health protocols.

In an online statement, Lion Air said the decision was based on an evaluation of flight operations, after “many passengers” were unable to fly because they had not completed the required documents and conditions during Indonesia’s pandemic alert period.

Passengers who had already purchased tickets were able to receive a full refund or change their ticket without fees, but for now, the airline’s stated goal is to prioritise the “physical and mental health conditions of all employees”.

The move was brought into effect on 5 June. However, in a statement three days’ later, Lion Air said it would resume operations from today.

As part of the Lion Air Group’s terms of flight, prospective passengers are required to comply with the following:

  • Arrive at least four hours at Soekarno-Hatta International Airport before flights.
  • Show a valid identification card (KTP or other ID).
  • Wear a face mask before flights, while on the plane until landing and on arrival and exit from the airport.
  • Wash hands with soap or use a hand sanitiser.
  • Follow social distancing rules in the airport terminal.
  • Maintain cleanliness while on board.
  • Follow the flight crew’s directions.

Featured image: iStock/Placebo365

Latest News

  • News

Collette special offers across peak northern summer season

Global tour operator Collette has announced a series of special offers on selected dates across a range of tours in the peak northern hemisphere 2024 summer season. Greece The offers include ‘Greece & Its Islands’ features classics such as the Parthenon as well as the picturesque islands of Mykonos and Santorini. A saving of $700 […]

  • Aviation
  • News

Air India and All Nippon codeshare between the two countries

Air India and All Nippon Airways have signed a codeshare agreement connecting their networks. The new commercial partnership will provide more travel opportunities for customers of both India’s leading global airline and the largest Japan’s largest carrier. Effective from 23rd May, the Air India and All Nippon Airways agreement will see passengers fly to their […]

  • News

A&K offers minimum 18 weeks paid parental leave

A&K Travel Group will now provide a minimum of 18 weeks paid parental leave for both care-givers, setting a new standard for the travel industry. By providing 18 weeks of paid time off for all new parents, regardless of gender, A&K Travel Group is not only enabling parents to spend valuable time with their newborns […]

  • Cruise
  • Luxury
  • News

Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit

Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]

  • Luxury

Malolo Island Resort opens brand new Spa

Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]