Air New Zealand has masterfully trolled a customer on Facebook after they made ignorant remarks in a thread.
The customer commented on Air New Zealand’s Facebook page asking when the Wellington domestic Koru Club lounge will be opened.
“Kia ora [customer’s name] our team are working hard to finish our amazing lounge for customers. We hope to have more information regarding this shortly. ^FC,” the airline responded.
“Hello FC (I’m not Maori), any likelihood it will be open by mid-December?” the customer replied.
In classic cheeky Air New Zealand style, the airline had the perfect response.
“We do not expect this lounge to be re-opened within 2019, [customer name]. However, taihoa koe ka kite all the amazing improvements we have made ^FC,” it said in response.
“I’m still not Maori, what’s the English translation?” the customer said. At this point, another user chimed in and offered a helpful link to a Maori dictionary.
The final word is had by another Air New Zealand employee: “We’ve done a bit of digging for you [customer’s name] and it looks like the lounge will be open just before kirihmete! We can’t wait to open the doors again, then you’ll see all the amazing improvements we’ve made.”
The exchange has since been deleted by the airline but we managed to dig this up from Twitter for you:
We are pretty sure Air New Zealand just won troll of the year.