Travel Agents

Agent Wrap: New AFTA chief mingles, Tripadvisor trials customer-to-agent service + MORE

It’s finally Friday! Or, as we call it in the Travel Weekly office, Agent Wrap day. Check out all the latest news from amongst your industry peers below…

AFTA chief Darren Rudd meets with local MPs

Australian Federation of Travel Agents (AFTA) CEO Darren Rudd has been working with local members of parliament by electorate during this turbulent time to ensure the concerns and hopes of ATAS travel agents have a clear and uninterrupted voice to all levels of government, irrespective of political persuasion.

On Wednesday, Rudd met with Federal Member for North Sydney, Trent Zimmerman (see below), which followed last week’s visit to Blacktown where he and Michelle Rowland (MP for Greenway) met with long-established travel agents (featured image).

Tripadvisor tests customer-to-travel agent service

During this quiet period, Tripadvisor has begun working on a new platform connecting consumers to “expert trip designers” for a fee of US$199.

The service, which is called Reco, is currently being beta-tested in the US, according to PhocusWire, and asks travellers to choose trip dates, length of stay, budget and “vibe” so it can pair them up with an agent with expertise in those areas.

So far, it appears Tripadvisor has been tight-lipped about its plans for the platform, with no word yet on when it will be available in Australia.

TravelManagers PTMs do the COVID-19 pivot

Two Western Australia-based personal travel managers (PTMs) have pivoted their business, Travelling Femmes, to offer tailored itineraries that explore their own backyard: Western Australia’s southwest region.

Linda Power and Julie Marchese, who are TravelManagers’ representatives for Aubin Grove and Australind respectively, joined forces in 2019 to sell women-only escorted group tours to overseas destinations such as Lombok, as well as a southwest Western Australia getaway that planted the seed for their latest offerings.

The pair are now liaising with a local Margaret River-based tour operator to offer small group tours in August and September. They have also teamed up with a local day tour operator for a “sunset hike, wine and dine experience”.

“Having wondered at the outset, ‘what if it’s only us’, we have been blown away by the demand for our tours,” Marchese said.

“Our September departure sold out within half an hour, so we had to create another departure in August, which also sold out in record time!”

The pair said they have been able to incorporate the necessary COVID-related precautions into their tours without jeopardising their clients’ safety or enjoyment.

Ally Kilpin celebrates 20 years with MTA

MTA-Mobile Travel Agents’ Ally Kilpin (pictured above, third from left) is celebrating her 20th anniversary with the company having joined as one the original ‘mobile travel agents’. MTA now boasts over 430 mobile travel agents based nationwide.

Based on Sydney’s Northern Beaches, Kilpin has worked in the travel industry for 40 years in South Africa, the United Kingdom and Australia.

Together with her business partner and husband Nick (pictured above, far left), they run a highly successful business focusing primarily on corporate travel but, as relationships with clients have grown, they also look after many of their corporates’ leisure travel.

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Destinations

Northern Territory’s border measures to remain for “at least” 18 months, says Chief Minister

Were you lining up a Christmas jaunt to the Top End for your clients in the hope that the NT’s border restrictions will be relaxed by then? Well, beware of this deflating news.

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Cruise

Two key players shielded from Ruby Princess inquiry

The special inquiry into Ruby Princess will have to report without being able to question two key federal officers who helped clear the cruise ship.

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Aviation

Aviation Wrap: Qantas’ $72m achievement, new solar farm to power all Melbourne Airport terminals + MORE

This week’s Aviation Wrap can be compared to an Airbus A380 at full capacity, meaning it’s jam-packed full of news and updates.

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Tourism

STUDY: Cashed-up consumers, not JobKeeper, key to Australia’s tourism recovery

For an enhanced reading experience, we recommend glazing over this research while listening to Shirley Bassey’s classic hit “Big Spender”.

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Cruise

Norwegian confident of withstanding “scenario of prolonged voyage suspensions” despite $997m loss

by Huntley Mitchell

CEO Frank Del Rio remains upbeat about the future of the cruise company, which swung to a big loss in the second quarter of 2020.

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Aviation

Woman detained at airport with husband’s bones in her suitcase

Airport authorities were left spooked, to say the least, after discovering human remains in a woman’s suitcase while she was travelling through Germany.

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Wholesalers

G Adventures releases new private ‘bubble’ collection

Are your clients keen on small-group tours but not so keen on fraternising with strangers during a global pandemic? G Adventures has the answer.

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Technology

Flight Centre snaps up AI-based travel platform

The travel giant has gone shopping and found itself a San Francisco-based travel platform that specialises in personalisation through artificial intelligence.

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Hotels

Hilton takes $603 million hit in Q2

by Huntley Mitchell

On the plus side, Hilton’s president and CEO reckons the company is seeing an uptick in occupancy.

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Destinations

Tourism Australia forms regional partnership with Virtuoso

Tourism Australia is going after cashed-up domestic and Kiwi travellers, and has enlisted the help of the luxe agent network to capture them.

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Aviation

At least 18 dead in Indian plane crash

The Boeing 737 overshot the runway and skidded into a valley, breaking in two while trying to land in torrential rain.

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