Agent gets her mojo back with new domestic focus

Agent gets her mojo back with new domestic focus

Like most of the travel agent community, TravelManagers’ Kerrin Poupos worked tirelessly through the first half of this year to bring clients home, cancel or postpone future bookings and generally redress the chaos created by COVID.

Now, she has shifted her focus to rebuilding her business with a domestic lens and a fresh mindset that’s all about growth, learning and reigniting her passion for the industry and career she has loved for more than 16 years.

“It has been a tough year for agents,” Poupos said.

“Back in April and May, it just hit me like a wave that our whole world was crashing down around us – to be honest I was really struggling for quite a few weeks.

“Then, I decided it was a case of sink or swim, so I started to think about what I could do to rebuild and get back to what I love: selling travel.”

The TravelManagers PTM began by focusing on product training, working her way through the steady stream of suppliers’ emails which, in the past, she said she had always skimmed over.

Poupos also worked with TravelManagers’ marketing team, learning how to improve her website and create her own e-newsletters while researching products, working with suppliers and putting together her own packages to offer to clients.

“It’s been a lot of work, and I still dedicate one day a week to marketing and training, but it’s working,” she said.

Working indeed: Poupos is thrilled to report that she has taken a steady number of bookings in recent months. These include a variety of walking tours and cruise holidays within Australia and, in anticipation of international borders reopening some time in 2021, further afield.

“My advertising on social media has resulted in two bookings to Uluru, two Contiki Australia bookings and a group on a Bay of Fires walking tour,” she said.

“I’ve also sold three cabins on a 43-night Cunard world cruise, seven cabins on a Cunard domestic cruise for 2022 and three cabins on a Ponant luxury small-ship cruise to the Kimberly,”

Although Poupos believes 2021 will be predominantly a domestic market, the TravelManagers PTM is looking forward to the time when she is once again selling and travelling internationally.

For now though, her focus is on ensuring that she keeps up to date with what is on offer within Australia.

“I love hiking, so I have developed and printed my own brochure on Aussie walking tours,” Poupos said.

“I am also working on my own personal newsletters, the first of which went out to clients last week showcasing a variety of amazing Aussie travel experiences.”

Like many of her agents, Poupos has expressed her gratitude for the ongoing support of her clients, many of whom call her regularly to check in.

“Many of my clients have become friends over the years, thanks to a mutual love of travel and many shared experiences,” she said.

“For now, it’s lovely to meet up for coffee or lunch and a chat, but I know that once the borders open, many of them are itching to book their next holiday!”

With sales on the books for well into 2022, Poupos is happy to report that she’s got her mojo back and has a positive outlook for her future in travel.

“We have so many dedicated and passionate PTMs, and such a supportive and helpful national partnership fffice team, that I am confident TravelManagers will not just survive this, but re-emerge stronger than ever,” she said.

Latest News

  • Aviation
  • News

UPDATE: Crash compensation unlikely, says head of digital disruption payment system

Southern Cross Travel Insurance says it will be covering claimable losses caused by the Crowdstrike global network outage event, despite its own operations not being affected. “We will be covering claimable losses caused by this event, provided all other conditions and criteria for cover are met (and subject to any limits, sub-limits and/or any exclusions […]

  • Food & Beverage

Exciting culinary experiences across Asia

Here is a look at some exciting experiences across Asia to enhance traveller vacations in iconic cities across the continent. The Mai Restaurant at Meliá Chiang Mai Located on the 21st floor of the iconic hotel, the Mai Restaurant has launched a Thai-inspired afternoon tea for two that pays tribute to the Baan Tawai Wood […]

  • Regional
  • Tour Operators

On Foot Holidays launches Ligurian Hills hiking tour promotion

Australians can explore Italy’s Ligurian Hills on foot on a self-guided, inn-to-inn hike with Onn Foot Holidays new promotional rates. Liguria is a coastal region in north-western Italy near the French border, known for its mountains, rolling hills and seaside ports. On Foot Holidays’ seven-night holiday begins with two days of walking through vineyards and […]

  • Products

Mandarin Oriental takes a dive into swimwear with $360 board shorts

If you were inspired by The Inspired Unemployed’s Liam Moore limited-edition pair of Budgy Smugglers but want a bit more coverage, then here’s your chance. The Orlebar Brown brand has introduced an original design of the Bulldog swim short for Mandarin Oriental hotels – yours for a snip at US$242.25 (AU$360). They have been “designed […]

  • Health & Wellness
  • Luxury

Trisara showcases sustainable dining via wellspring program

Phuket-based resort Trisara is transporting guests from resort to farm to table then back again courtesy of a new limited-time program, Wellspring. The package is a collaboration with Tri Vananda, a US$182 million (AU $270 million) wellness community in northern Phuket, conceived by Montara Hospitality Group, the owners of Trisara. In addition to entitling guests […]

  • Aviation

Emirates SkyCargo expands fleet with five Boeing 777 freighters

Emirates SkyCargo announced an investment of US$1 billion (AU$1.484b) to expand its fleet with an order of five new Boeing 777 freighters. The investment follows a strong performance in the first quarter of the 2024/25 financial year. Emirates SkyCargo expects the new freighters to increase its capacity by 30 per cent. The increase enables the […]

  • Events
  • Tour Operators

ITE HCMC 2024 focuses on sustainable tourism for creating a future

The 18th annual International Travel Expo Ho Chi Minh City (ITE HCMC) will take place from 5 to 7 September at the Saigon Exhibition and Convention Center. Under the theme “Responsible Travel, Creating Future”, the expo will highlight its dedication to promoting sustainable tourism practices and showcasing innovative tourism products and services to meet rigorous […]