Travel Agents

Agent gets her mojo back with new domestic focus

Like most of the travel agent community, TravelManagers’ Kerrin Poupos worked tirelessly through the first half of this year to bring clients home, cancel or postpone future bookings and generally redress the chaos created by COVID.

Now, she has shifted her focus to rebuilding her business with a domestic lens and a fresh mindset that’s all about growth, learning and reigniting her passion for the industry and career she has loved for more than 16 years.

“It has been a tough year for agents,” Poupos said.

“Back in April and May, it just hit me like a wave that our whole world was crashing down around us – to be honest I was really struggling for quite a few weeks.

“Then, I decided it was a case of sink or swim, so I started to think about what I could do to rebuild and get back to what I love: selling travel.”

The TravelManagers PTM began by focusing on product training, working her way through the steady stream of suppliers’ emails which, in the past, she said she had always skimmed over.

Poupos also worked with TravelManagers’ marketing team, learning how to improve her website and create her own e-newsletters while researching products, working with suppliers and putting together her own packages to offer to clients.

“It’s been a lot of work, and I still dedicate one day a week to marketing and training, but it’s working,” she said.

Working indeed: Poupos is thrilled to report that she has taken a steady number of bookings in recent months. These include a variety of walking tours and cruise holidays within Australia and, in anticipation of international borders reopening some time in 2021, further afield.

“My advertising on social media has resulted in two bookings to Uluru, two Contiki Australia bookings and a group on a Bay of Fires walking tour,” she said.

“I’ve also sold three cabins on a 43-night Cunard world cruise, seven cabins on a Cunard domestic cruise for 2022 and three cabins on a Ponant luxury small-ship cruise to the Kimberly,”

Although Poupos believes 2021 will be predominantly a domestic market, the TravelManagers PTM is looking forward to the time when she is once again selling and travelling internationally.

For now though, her focus is on ensuring that she keeps up to date with what is on offer within Australia.

“I love hiking, so I have developed and printed my own brochure on Aussie walking tours,” Poupos said.

“I am also working on my own personal newsletters, the first of which went out to clients last week showcasing a variety of amazing Aussie travel experiences.”

Like many of her agents, Poupos has expressed her gratitude for the ongoing support of her clients, many of whom call her regularly to check in.

“Many of my clients have become friends over the years, thanks to a mutual love of travel and many shared experiences,” she said.

“For now, it’s lovely to meet up for coffee or lunch and a chat, but I know that once the borders open, many of them are itching to book their next holiday!”

With sales on the books for well into 2022, Poupos is happy to report that she’s got her mojo back and has a positive outlook for her future in travel.

“We have so many dedicated and passionate PTMs, and such a supportive and helpful national partnership fffice team, that I am confident TravelManagers will not just survive this, but re-emerge stronger than ever,” she said.



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Tourism

Travel industry stalwart dominates World Spirit Awards with gin championing Aussie landscapes

If delicious gin, supporting Aussie businesses and promoting domestic travel are relevant to your interests (and we should hope all three are) this one is for you.

Share

CommentComments

Wholesalers

Travel veteran launches unique tour operator

Travel industry veteran and former tour leader Kristina Wilson has launched her very own tour operator, offering trips with a twist.

Share

CommentComments

Events

Travel DAZE speaker Anna Marsden from Great Barrier Reef Foundation chats purposeful travel

We caught up with Anna Marsden to discuss purposeful travel, saving coral reefs, and unwinding on a nice long haul flight.

Share

CommentComments

News

Japan to allow more group tours from next month

Japan beginning to re-open means travel fanatics can stop living vicariously through manga comics and start downloading their favourite anime for the nine-hour flight.

Share

CommentComments

Aviation

WATCH: United Airlines worker brawls with former NFL player

We would never condone violence, but we think if you’re going to fight a passenger maybe pick someone who isn’t a former athlete next time.

Share

CommentComments

Aviation

Qantas cuts capacity, hints at fare rise in response to fuel prices

Has the prospect of spending $2.50 a litre on petrol this week got you in hysterics? Qantas can relate.

Share

CommentComments

Travel Agents

Flight Centre taps Melissa Elf as MD for corporate travel division

After a quarter of a century in the travel industry, Elf is taking over Flight Centre’s corporate travel arm. No word yet on who is taking the legs.

Share

CommentComments

Wholesalers

Dennis Bunnik crashes Europe tours to celebrate restart of summer season

The joint-CEO of Bunnik Tours has joined travellers for a quick jaunt to Europe, because who says clients are the only ones who get to enjoy the travel restart?!

Share

CommentComments

Hotels

DayAway lands in Australia

The online booking site is here to show Aussies that you no longer have to trawl through your travel a directory for somewhere to stay.

Share

CommentComments

Tourism

Catalan Tourism Board launch grand tour and announce alliance with FC Barcelona

If witnessing FC Barcelona beat some Aussies in a football game last night wasn’t enough Catalonian culture for you, maybe consider a nice tour through the Catalonian country side to really take it in!

Share

CommentComments

Hotels

Jackson Hole reveal what’s new for the Winter 22/23 season

If it’s been 2 and a half years since you’ve been skiing then Jackson Hole have you sorted with a variety of new adventures on offer this year.

Share

CommentComments

Events

Get to know one of our incredible Travel DAZE speakers, Dr. Karl! Tickets are going fast!

Travel DAZE is fast approaching and we have Australia’s most loved clever person gracing us with an incredible talk on the psychological benefits of travel.

Share

CommentComments