Travel Agents

AFTA considers partial ATAS review following collapse of online travel agency

Huntley Mitchell

Huntley Mitchell

Australian Federation of Travel Agents (AFTA) chief executive Jayson Westbury said a partial review of its ATAS scheme will be given “serious consideration” following the liquidation of a member.

According to a notice by the Australian Securities and Investments Commission, Fly365 – which was trading as Fly365.com – was placed into voluntary liquidation on Friday, after a meeting with members of the company.

The collapse of the Queensland-based online travel agency – which was established in August 2015 – has caught AFTA by surprise, with the federation claiming that Fly365 had been providing all the relevant information and undertakings to be compliant with the ATAS scheme until the liquidation announcement.

AFTA said it was not given any advance warning, or prior advice, that Fly365 was entering voluntary liquidation, and is now investigating the circumstances leading to its collapse.

Jayson Westbury (pictured above), chief executive of AFTA, said: “This is a very regrettable situation and AFTA strongly believes that contributing circumstances beyond the control of AFTA and the ATAS scheme have resulted in this outcome.

“AFTA does all that it can to monitor and review travel businesses who hold ATAS accreditation and, for the most part, this has enabled AFTA to predict certain outcomes.

“But on this occasion, unfortunately AFTA was not in a position to either provide advance support to the business prior to its failure or predict this outcome.

“While the liquidation process will need to run its course, a much deeper review of the situation is being undertaken by AFTA and a further review of the ATAS scheme will be given serious consideration as it applies to online travel agents in Australia.”

AFTA understands that for the majority of consumers impacted by this situation, tickets will be honoured or remedies via a credit card chargeback will provide the protection required.

The industry body said it will offer support to customers and impacted travel suppliers as the situation unfolds, and will provide further updates as the information becomes available.

Travel Weekly has contacted liquidator Nicarson Natkunarajah of Roger and Carson for comment.

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Travel Agents

Savenio restructures commission model

There’s been plenty of tszujing happening over at Savenio lately. However, that’s not to suggest the “Fab Five” paid the agency network a visit.

Share

CommentComments

Aviation

Qantas still committed to October restart for international flights, says Joyce

Qantas’ CEO doesn’t plan on letting a few vaccine “speedbumps” get in the way of the flying kangaroo going international in October.

Share

CommentComments

Cruise

Florida Governor sues CDC and Biden administration, demanding resumption of cruising

The lawsuit claims the US government is “singling out” the cruise industry and costing the state billions.

Share

CommentComments

Destinations

Man blows almost $20,000 after refusing temperature check at Disney World

Today, in what NOT to do at Disney World, we bring you reports of a man who blew almost $20,000 after getting kicked out for refusing a temperature check.

Share

CommentComments

Road & Rail

Rail Europe launches fresh e-learning program for agents

Are you looking to get your rail bookings back on track? Go full steam ahead with this new online training tool.

Share

CommentComments

Destinations

Destination NSW appoints PwC’s Kathryn Illy as new GM of consumer marketing

Katherine Illy is joining Destination NSW as its new consumer marketing boss. However, Travel Weekly understands she is of no relation to Aussie rapper Illy.

Share

CommentComments

Aviation

New aircraft, more jobs and a bigger network: Virgin Australia fast-tracks growth plans

Virgin boss Jayne Hrdlicka trekked to a cabin crew training school in Brisbane this morn to deliver this very important update.

Share

CommentComments

Technology

“Truly changes the game”: Travelport unveils next-gen platform

The global travel retail player has new-look platform. However, we have no idea how the guying spinning on his head has anything to do with it.

Share

CommentComments

Hotels

“There was a knife in the pool”: Melbourne’s worst motel hits the market

Melbourne’s most notorious motel is up for sale, and its owners are hoping to get a few million for it.

Share

CommentComments

Destinations

Will Aussies actually be able travel to other countries via New Zealand?

Reports have been circulating about a loophole in the trans-Tasman bubble that could see Aussies travelling beyond the Land of the Long White Cloud.

Share

CommentComments

Events

NCL, Club Med and Globus team up for blockbuster roadshows

ATTN AGENTS: It’s time to get out of your track pants and into your business attire, because one of the first in-person trade events of 2021 is about to land.

Share

CommentComments

Destinations

Upgrades, revitalisation key focuses for Kakadu Tourism in 2021

Kakadu Tourism is upgrading and revitalising its attractions. Sources say the region’s saltwater crocodiles will be equipped with laser beams.

Share

CommentComments