Technology

The ACCC wants Trivago to be fined at least $90m for deceiving consumers

Trivago may be fined more than $90 million for promising consumers cheap prices but instead prioritising deals from its highest advertisers.

The Federal Court ruled the travel booking platform was guilty of misleading consumers in January 2020 when Australia’s consumer watchdog took them to court for claiming its website showed the lowest prices despite its algorithm favouring its advertisers.

On Monday, The Australian Competition and Consumer Commission (ACCC)’s lawyer Tim Begbie said Trivago had offered a service it did not provide.

He said the company’s actions were intentional and had serious and far-reaching consequences, based on its business model.

“What Trivago delivered to consumers was almost the opposite of what it promised,” he said, according to The Guardian

Begbie said the sheer volume of searches conducted on the site over during the period of time it was making the false claims meant the company could face fines of hundreds of billions of dollars, but that was much more than the watchdog would seek.

Instead, the ACCC wants Trivago to be fined a minimum of $90 million, making it one of the largest penalties imposed in Australia for breaching consumer law.

The Canberra Times reported that the false claims were featured on Trivago’s website more than 400,000 times from late 2013 to mid-2018.

Trivago’s lawyers argued that a penalty of $15 million would be an adequate penalty.

In its January ruling, the Federal Court also found Trivago’s hotel room rate comparisons that used strike-through prices or text in different colours gave consumers a false impression of savings because they often compared an offer for a standard room with an offer for a luxury room at the same hotel.

Trivago tried to appeal the court’s decision in November 2020, but was dismissed.


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