Hotels

“A trend in the right direction”: IHG boss welcomes return of hotel demand in Greater China

Huntley Mitchell

Huntley Mitchell

InterContinental Hotels Group (IHG) chief executive Keith Barr has followed the lead of Marriott’s boss by issuing his own video message in response to the COVID-19 pandemic.

Shared on IHG’s Twitter profile earlier this week, Barr acknowledged the difficult decisions the company’s corporate colleagues, hotel teams, owners and partners are being forced to make every day due to the impact of the coronavirus on business.

“Undoubtedly, this is the biggest test our industry’s ever faced. In over 25 years working in hospitality, I’ve never seen anything like it,” he said.

“I believe we will all get through this together and recover in time. But right now, our focus is on the health and wellbeing of our people and our guests, and on doing everything possible to protect our hotel owners and IHG.

“I wish we had all the answers, but we don’t. Nobody does.”

Barr noted some of the ways IHG is responding to the crisis, including waiving guest cancellation fees, flexing its loyalty program, working to help owners contain costs, supporting colleagues working remotely, funding relief efforts, providing accommodation for those needing to self-isolate, and working with governments across the world to help its owners continue to operate and safeguard as many jobs as possible.

The IHG boss also said there were “some signs of encouragement for all of us” in Greater China.

“The number of new cases for infection are falling, people are starting to go back to work and, for our industry, we’re seeing some demand for hotels return,” he said.

“Far from business where it used to be, but a trend in the right direction.”

Check out Barr’s video message in full below:

IHG hotels around the world have also lit up their windows with love hearts to express solidarity for those impacted by COVID-19, and the company is encouraging others to join them.

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Cruise

Cruise Wrap: Viking to cruise the Mississippi, Aqua Expeditions’ virtual cooking classes, lines extend operations pause + MORE!

Has working from home not been as cruisey as you’d like? Sail into this fresh batch of cruise news and announcements.

Share

CommentComments

Events

Digital conference to unite hospitality sector

An online conference is set to bring together industry leaders to discuss the unprecedented economic circumstances caused by the COVID-19 outbreak, and what can be done collectively to rebuild confidence.

Share

CommentComments

Travel Agents

Flight Centre looks to offload Melbourne office, as Universal Traveller closes its doors

by Huntley Mitchell

Major changes at Flight Centre continue apace. Get up to speed with everything that is going down at the travel behemoth.

Share

CommentComments

Tourism

Are you eligible for the government’s eye-watering $130 billion JobKeeper payment?

Confused as to whether you’re in line for some much-needed government funding? All is explained here.

Share

CommentComments

Cruise

Vasco da Gama passengers finally disembark, as German ship confirms 41 coronavirus cases

The CMV ship has finally offloaded its passengers, as 39 people from a German cruise vessel are evacuated to Perth hospitals.

Share

CommentComments

Events

New dates announced for Tokyo Olympics

by Christian Fleetwood

The now rescheduled Olympic and Paralympic games in Tokyo will take place exactly a year after their original dates.

Share

CommentComments

Aviation

Aviation Wrap: Air NZ to shed thousands of jobs, record-breaking repatriation flight to Sydney + MORE

There’s plenty of important updates in this week’s Aviation Wrap, and a dash of feel-good news to boot.

Share

CommentComments

Events

Twiddling your thumbs? Submit your Women in Travel Awards entry now!

Have you found yourself with some more spare time due to the current slowdown in business activity? Ditch building a pillow fort and do this instead.

Share

CommentComments

Travel Agents

Upskill yourself in the next big travel trend

Think wellness travel was popular before? Just wait until you see it after a global health crisis.

Share

CommentComments

Aviation

Qatar Airways helps stranded Aussie travellers with new services

by Christian Fleetwood

Qatar Airways is adding an extra 48,000 seats to the Australian market to help stranded travellers get home.

Share

CommentComments

Destinations

Learn how to make your favourite Thai dishes for your chance to win!

If scoring a $50 voucher and learning a new skill were on your self-isolation to-do list, we have some great news for you!

Share

CommentComments

Hotels

Stamford temporarily closes several properties in Australia and NZ

The hotel company has shut the doors on some of its properties across the trans-Tasman due to a severe downturn in business amid the COVID-19 outbreak. Find out which ones here.

Share

CommentComments