News

Cut out travel agents, Joyce advises audience

Qantas chief executive Alan Joyce has risked further alienating the trade after suggesting it is cheaper and better to bypass travel agents and book direct with the airline.

The flippant remark, delivered in jest according to Qantas, came during a question and answer session following his address at a business lunch in Sydney.

Asked by a member of the audience to comment on observations that travel agents are recommending competitors ahead of Qantas because their fares are cheaper, Joyce said: “I would say to you ring us directly instead of going through an agent. It’s a lot better. We save money on it as well. I will get the travel agents annoyed with me on that. But we do.”

While the manner of the response did draw laughter from the audience, the comments will antagonise retailers who are unlikely to find the funny side of such an answer, given that the sentiments are generally true.

Joyce went on to stress that Qantas enjoyed good relationships with agents, including Flight Centre.

“We’re also the biggest shareholder in the second largest travel agent out there, Helloworld, Jetset Travel,” he said. “I hope they weren’t the ones that told you to fly another [airline] since we’re the largest shareholder. That would be a worry if that was the case.”

A Qantas spokeswoman told Travel Today the remark was made “very much in jest” and that Alan Joyce went on to mention the "good relations we have with trade agents”.  



SEE WHAT PEOPLE ARE SAYING

Comments are closed.

Hotels

QT Newcastle signature restaurant and bar revealed!

It might seem like we’re calling Newcastle a ‘cutie’ but rest assured, our cutest NSW city award still goes to Griffith.

Share

CommentComments

Events

Australian Tourism Exchange 2022 concluded and next year’s location revealed!

The rumours are that next year’s event will have twice as many arancini balls and half the day will be dedicated to playing Mario Kart. Bear in mind our source for this was a 6 year old boy…

Share

CommentComments

Destinations

Japan gets closer to reopening its border with experimental group tours

Don’t worry, the fact that the tours are operating is what makes them experimental. You won’t have to remember your high school science skills for a trip to Japan (at least we don’t think so).

Share

CommentComments

Travel Agents

Do you want to explore South Australia? Complete a few training modules for your chance at a famil!

The team at South Australian Tourism Commission has your next holiday sorted with a famil offering for travel agents and product managers.

Share

CommentComments

Tourism

ATEC tickled pink with Labor Party tourism funding promise

As professional journalists, we at Travel Weekly remain completely unbiased when it comes to political matters. However, we’re just going to leave this here…

Share

CommentComments

Tourism

“The time is right”: industry legend, Barry Mayo, retires after 60+ years in travel

We think we speak for everyone when we say we can’t imagine an Australian travel industry without this industry stalwart!

Share

CommentComments

Tourism

Tourism Western Australia partners with AAT Kings and showcases WA wildlife to Sydney

Rumours are that part of the collaboration deal is that the AAT execs all get free camel rides whenever they want, which we completely understand.

Share

CommentComments

Cruise

Humans of Antarctica

Travel Weekly joined Aurora Expeditions for an Antarctic circle expedition and met some amazing travellers who waited over two years for the adventure.

Share

CommentComments

Travel Agents

Flight Centre scores whopping government contract

Work for Flight Centre? Your tax dollars could now be contributing to your own salary, according to our vague understanding of the ATO.

Share

CommentComments

Aviation

Start-up airline, Bonza, to embrace Uber model

However, it’s not yet confirmed whether the pilots will be willing to give life advice to drunk passengers, like the rideshare app.

Share

CommentComments

Midweek Interview

Midweek Catch-up with UnCruise Adventures’ Kirsty Bozlee

We’re not sure how to UnCruise… and when we asked the company’s vice president of operations, she thought we were joking.

Share

CommentComments

Events

Travel DAZE to feature Aussie film premiere!

We’ve got another spate of fabulous speakers to announce for Travel DAZE 2022 as well as a surprise big reveal.

Share

CommentComments