Amadeus has unveiled the industry’s first mobile solution for handling flight disruptions based on personalised and intelligent re-accommodation options, in order to effectively manage delayed and cancelled flights.
Amadeus Personal Disruption Companion (APDC), which will be available in 2015, is unique to the market in that it takes a wholly customer-centric approach to managing flight disruptions and puts the traveller firmly in control when flights are delayed or cancelled.
By understanding and analysing who is travelling and to where, APDC then combines this information with preferences such as language and choice of contact. This information is then fully personalised using each traveller’s specific journey and purchase history as well as other personal preferences both stated and learned.
Launched in partnership with TAM Airlines, the Brazilian national airline and part of the LATAM Airlines group, APDC was presented for the first time at PhoCusWright’s Travel Innovation Summit, where the solution was runner-up in the Established Companies awards.
Amadeus IT Group’s , Airline IT, SVP, Julia Sattel said, “We believe that the market opportunity for the industry to deliver more effective disruption management is huge… when things go wrong passengers want to see automated and intelligent re-accommodation options and offers that are personalized and bespoke to their unique needs”.