Agents to fix booking class bungle, sells SIA business class at economy prices

Agents to fix booking class bungle, sells SIA business class at economy prices
By admin


Singapore Airlines are expecting travel agents who sold business class fares at economy prices due to loading glitch to notify customers to divvy up the difference, refund tickets or face travel disruptions.

The airline told Travel Today they were “working with travel agent partners” to contact customers “so that steps can be made to ensure there is no disruption to their travel plans”.

The issue came about after SIA re-assigned a booking sub-class originally designated to Economy Class bookings to be used for Business Class bookings from 8 December, but a number of travel agents sold tickets against the re-assigned sub-class at an economy class fare level.

“The airfare conditions for this fare clearly stated that it was only valid for Economy Class travel,” SIA told Travel Today.

“Once we were notified of this issue we advised travel agents of various options available to customers, including paying the difference to our lowest Business Class fare, travelling in Economy Class on the booked ticket, refunding the difference between the fare charged and our lead in Economy Class fares or offering a full refund.”

News reports circulating speculate the “cheap” flights were between Singapore and European destinations, which in some cases the cost difference was as much as $5000.

A Flight Centre spokesman told News.com.au that the agency became aware of the issue last Saturday and notified the airline – but the problem was not rectified until Monday.

“The fare showed up in the booking system that online and bricks and mortar travel agents use as a business class fare, although it was also listed as economy in the fare rules – hence our messages to the airline over the weekend,” he said to the paper.

Latest News

  • Aviation

Senior management at Air India expected to keep jobs after Vistara merger

The Tata group is likely to retain the senior management of full-service airline Air India after its merger with Vistara, according to an Economic Times report. The report said Campbell Wilson will continue as CEO of Air India, while Nipun Aggarwal be chief commercial and transformation officer of the merged entity, while Sanjay Sharma will […]

  • Food & Beverage

PARKROYAL Melbourne Airport launches Asian-Australian fusion menu

The newly refurbished PARKROYAL Melbourne Airport unveils a new Asian-Australian fusion menu for the onsite all-day dining Airo Restaurant. The menu debuts alongside the restaurant’s refurbishment and offers travellers a delicious selection while enjoying comfortable and stylish surroundings. It was created by PARKROYAL Melbourne Airport’s executive chef Jee Whan Lee with the goal of bringing […]

  • Cruise

HX names Alex McNeil as inaugural chief expedition officer

HX (Hurtigruten Expeditions) has announced that Alex McNeil will take on the newly created position of Chief Expedition Officer (CXO). This new C-suite role underscores HX’s commitment to immersive adventure travel, enhancing its legacy of almost 130 years in expeditions. As CXO, McNeil will oversee all aspects of HX’s global itinerary and expedition experience. His […]

  • Aviation
  • Technology

SITA wins Heathrow Airport’s confidence with contract extension for network infrastructure solutions

Global leader in air transport technology, SITA, signed a five-year extension with Heathrow Airport to support its vast and growing network infrastructure. The agreement sees SITA providing a wide range of network, telecommunications, and connectivity services, while introducing innovative new solutions to business operating within Heathrow. SITA has built a strong relationship with Heathrow since […]

  • Destinations
  • Events
  • Exhibitions

South Eveleigh announces winter series for August

Australia’s premier technology precinct, South Eveleigh, celebrates winter with a month-long series of community-focused and immersive experiences from 5 to 31 August 2024. The winter series programs aim to fuse entertainment, technology, education, food and beverage, and social responsibility. Portfolio manager for Mirvac, Jamie Toko, said the engaging four-week series will showcase South Eveleigh as […]

  • Events

Hilton Melbourne Little Queen Street partners with Royal Botanic Gardens’ Lightscape show

The Hilton Melbourne Little Queen Street has announced a partnership with the renowned Royal Botanic Gardens Victoria, and its dazzling light show, Lightscape. The partnership looks to take guests to experience the light, nature, and wonder of the stunning display with a special hotel package. Lightscape promises to transform the Botanic Gardens after dark with […]

  • Hotels

The Rox Hobart offers premier venue for chic and intimate wedding celebrations

Known for providing boutique accommodations that offer a uniquely Tasmanian immersion, The Rox invites couples to experience its intimate charm for small wedding celebrations. The Rox Penthouse boasts 211sqm of self-contained opulence that features two bedrooms, two bathrooms, and can accommodate up to six guests. It also has indoor and outdoor spaces, including a rooftop […]

  • Travel Agents

New class of emerging leaders starts ATEC’s 2024 ELITE program

The Australian Tourism Export Council (ATEC) has launched its 8th Emerging Leaders of Inbound Tourism Excellence (ELITE) program, the latest round to begin a journey to join more than 170 graduates. This year’s cohort of 30 comes from across all states and territories and represents the largest group since the program’s inception in 2015. “ATEC […]