Mann Street, Gosford
Wanted
A family ski trip to New Zealand
Summary
Mystery Shopper wanted a New Zealand ski holiday for herself, husband and child in August. She wanted a hassle-free holiday, with all inclusions paid and booked upfront. She also asked agents if they would be able to help her find accommodation with a child minding facility so that she could spend some time on the slopes. Their combined budget was about $7,000. The best agent went the extra mile to contact the wholesaler immediately, provided advice on child minding facilities and got a quote while on the phone. Mystery Shopper left with a suggested itinerary and prices in her hand.