Date advertised

02/06/2017

CLOSE DATE

19/06/2017

LOCATION

Mornington

Industry

Travel Agent Retail

JOB TYPE

Full-time

SALARY

$55k-$60k

APPLY

Apply now

Travel Product Specialist

about the company

RAW Travel passionately believes a walking trip offers unique experiences and opportunities that vehicle-bound travel can’t. Travelling on foot means you slow down and really see the world around you. Walking is a great detox to the stresses of modern life. Life on the trail is an enriching experience that energises, stimulates and excites the senses but allows you to escape daily routines. It offers opportunities to share experiences with new friends, connect more deeply with one another and the local people, and immerse yourself in different cultures. Exploring regions on foot is also very eco-friendly, not to mention what it does for your health and fitness.

RAW Travel concentrates on a small selection of the world’s most iconic walking trips, only choosing those destinations that we feel can offer unique experiences for our clients. Though it’s an intentionally small list we’ve got walks for complete beginners right through to demanding treks that will satisfy and thrill even veteran adventurers.

about the role

In this exciting and fulfilling role you will be working within the dynamic adventure travel industry, inspiring new and existing clients to take journeys with RAW Travel.  

Our Travel Product Specialists sell and manage our self-guided and guided trips in the following regions:

  • Camino, Spain, Portugal & France

  • Cinque Terre, Italy

  • Coast to Coast, UK

  • Great Ocean Walk, Australia

  • Kumano Kodo, Japan

  • Mont Blanc, Italian Dolomites & Swiss Alps, Europe

Our Travel Product specialists are the catalyst, the key client relationship developer, itinerary planner wizard, traveller, problem solver and company culture enthusiast! Responsible for supporting all aspects of customer service, sales and operational expertise. At RAW Travel we believe in providing excellent service and insights that enrich our clients, which is why we have specialists.

Your focus will be on providing outstanding customer service, booking and selling trips, liaising with suppliers and leaders on the ground, preparing trip documentation and working alongside our marketing team to ensure your product web pages are current.

the ideal candidate

You will have an adventure travel spirit, and a passion for the outdoors, particularly walking trips. You are vibrant, enthusiastic and eager to make your mark. You are passionate about leadership, client relationships and driving and exceeding sales targets. You pride yourself on being able to offer customer service and leadership excellence and you possess an innate ability to react fast.   

You are able to build rapport effectively, have strong attention to detail, are an effective administrator who can work to deadlines and prioritise tasks effectively. A team player who enjoys working in a fast-paced positive environment, you will be a role model in all aspects of RAW Travel’s values.

desired abilities and experience

  • Previous experience working in a similar role within a tour operator

  • Destination product knowledge preferred (personal or professional)

  • Exceptional communication (written and verbal)

  • Proven ability to assist clients with all aspects of their enquiry/booking

  • Proven ability to meet and exceed sales targets

  • Experience with client reservation systems

  • Experience with telephone and web-based sales and customer service

  • Previous experience and knowledge of trip operations, preferably walking tours

  • Ability to coordinate with clients and suppliers in a professional and courteous manner

  • Excellent organizational, attention to detail and time management skills

  • Leadership experience, with a knack for identifying and implementing solutions

  • Collaborative work style with excellent interpersonal skills and clear communication

  • Proactive, forward thinking and solutions orientated

  • Experienced and passionate adventure traveller

primary accountabilities

  • Meet and exceed monthly and annual sales and passenger targets

  • Service all queries; enquiry, quote and booking, ensuring best practices and processes are followed

  • Meet all booking process requirements: make necessary reservations, chase confirmations, ensure trip are paid in full 8 weeks prior to trip departure. Prepare and dispatch documents, send confirmation email, send pre-departure packs and emails, produce high quality and informative trip itineraries    

  • Deliver exceptional customer service, responding to client promptly and efficiently

  • Develop and maintain client content creation: track notes, client documentation, blog posts

  • Develop methods to improve the productivity and work efficiencies

general accountabilities

  • Provide customer support, planning, preparing and pricing tailor-made itineraries

  • Provide consistent excellent service in all aspects of client interaction

  • Assist with Camino documentation and operational support when required

  • Maintain high productivity and proactively manage supplier and client relationships

  • Adhere to RAW Travel’s company safety and responsible travel policies

  • Assist with the administration of contracts and supplier service agreements when required

  • Evaluate client documentation to ensure accuracy, consistency and best standards

  • Conduct client follow-up from post-talks database

  • Evaluate and monitor trip feedbacks ensuring clients are acknowledged for feedback provided

  • Assist with trip profitability, while communicating opportunities to reduce costs to management

  • Proactively recommend and implement quality enhancements to sales and operational processes

  • Report poor product or supplier performance to the relevant managers

  • Coordinate trip amendments and cancellations according to company policy

  • Attend functions outside office hours: talks, research trips, development weekends

what you’ll get in return

RAW Travel is a great place to work, with an engaged group of staff, excellent work environment and regular opportunities for travel. We have high expectations of our team, and in return we want our staff to be adventurous, active, authentic and fun. We give you ample opportunity for training and development both internal and externally.

You will receive a competitive base salary with great industry perks, a flexible and casual workplace, with the potential to earn a performance related bonus. All full-time staff who work a 40-hour week (excluding half an hour lunch break) are entitled to one RDO a month.

If you have what it takes and would like to join a thriving and innovative company that is passionate about adventure travel, then we want to hear from you!

 

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