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Sales & Administration Coordinator

One Ocean Expeditions is a leading small ship cruise company, operating three vessels in Antarctica, the High Arctic and East Coast Canada. New destinations include South and Central America, Scotland, Faroe Islands and Iceland. Company head office is in British Columbia, Canada – with additional sales offices in the UK, Europe and Australia.

Working in a small team in an open plan workspace in Neutral Bay (Sydney), we are seeking an experienced sales and administration coordinator to manage all facets of our customer booking journey – from initial enquiry, file management, invoicing and payment, document preparation and post voyage follow up. You’ll be supporting and working with a team of three, (including a Sales Consultant, Sales and Reservations Manager, and the AUS/NZ Country Manager). Key responsibilities include:

  • Responding to phone and web-based enquiry from our network of supporting specialist agents and cruise wholesalers in Australia and New Zealand
  • Responding to these enquiries through provision of itinerary and vessel information plus advice on related travel logistics about our destination
  •  Setting up and managing bookings in our proprietary ORCA reservations syste
  • Accurate invoicing and file management at all stages of the booking process, right up to production and distribution of final travel document
  •  Brochure mail outs, including production of suitable covering letters and other collateral

To To be considered for this position you will need to demonstrate the following competencies:

  •  Minimum of two years sales or administration experience (with preference to those with travel/cruise industry background
  •   Strong attention to detail and great organization skill
  • Great written and verbal communication skills
  •  Ability to work across a range of IT platforms (Word, Excel, etc.)
  • Ability to use initiative and multi-task

A comprehensive training and induction programme will be provided. It is a further requirement that the successful candidate is available for product/destination training and familiarization which will require international travel. Some domestic travel will also be required from time to time.

If you have the skills and a genuine passion for small ship expedition cruising to some of the most remote locations on the planet, and wish to join a progressive and fast-growing company, please send your resume outlining all relevant experience and one-page cover letter to:

Richard Cunningham
Manager – Australia/New Zealand
One Ocean Expeditions



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