Date advertised







Travel Agent Corporate




Based on experience


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Premium Travel Consultant

If you have a passion for travel and would like to develop your career at one of the worlds most respected service brands – we would love to hear from you.

From our high employee satisfaction ratings to our many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

Due to an enhanced focus on local service, we are currently building a new team of Premium Travel Consultants to serve our American Express Cardholders.

Here’s just some of what you’ll be doing:

• Provide expert advice and servicing to Centurion Cardmembers

• Make personalized recommendations and bookings

• Stay up to date and knowledgeable about industry trends

• Create innovative ways to resolve customer issues

• Cross-sell relevant products and services


As part of the Travel team, you will have access to some industry leading benefits: 

• “High end” educational experiences aligned to the needs of our premium customer base

• Flexible working arrangements as well as a work free birthday

• Ongoing training and support by a dedicated travel training team

• Opportunity to work with premium clientele on a consistent basis, providing interesting and diverse travel requests

• A supportive team, service oriented environment, subsidised gym memberships and centrally located CBD offices

• Career opportunities across the broader American Express business, including domestic and international positions.

• Penalty rates for any weekend shifts


Are you who we are looking for? You will have:

• The ability to provide exceptional Customer Service

• An understanding of Premium Travel related areas such as geography, products and systems

• Strong knowledge of a GDS system (Sabre would be desirable)

• Fares and ticketing knowledge – including RTW and complex fares

• The ability to work towards targets including sales, land and sea mix, quality and customer satisfaction

• Strong knowledge of premium products including hotels, cruising and tours

• An ability to adapt communication styles to the audience, communicate confidently, accuracy and able to lead our members to the desired outcomes

• A genuine passion about travel and service


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



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