Hotels

“With the millennial customer, everything has to be instant” Anantara GM talks hotel trends

Chloe Noel De Kerbrech

During a recent gallivant through the Balinese countryside, Travel Weekly sat down with Anantara Seminyak’s general manager Terence Lee to get the goss on what’s hot at one of the islands hottest resorts.

And we’re not talking about the humidity.

Travel Weekly: Tell us about your role at Anantara

Terence Lee: My role is to continue to innovate, making sure that everyone is happy including staff and guests. My mission as a GM – beyond my everyday tasks – is to ensure everyone in the resort is having a great experience.

TW: What are your key priorities for 2019 and beyond?

TL: At present, my focus is on the refurbishment of the hotel which we hope to have complete in the first quarter of 2019.

This will include a new restaurant and lounge, a new spa and the resort will become more centred around the flawless guest experience.

TW: What is the purpose and personality of the “Anantara” brand and how do you, your staff and/or your guests live and breathe these values?

TL: Anantara is a luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories  through personal experiences, and providing heartfelt hospitality in the world’s most exciting destinations.

We definitely have loyal customers who follow the brand all over the world as they feel a sense of trust in the Anantara brand.

Whilst all Anantara properties are different, they all centre around the customer experience and that is what keeps our guests coming back.

TW: What’s the biggest trends and opportunities in the industry at present?

TL: I see social media influencers and the mobile phone as the biggest opportunity for us.

With the millennial customer, everything has to be instant, “instagrammable” and shareable so we are looking to create these moments throughout the resort.

TW: What do you see as the biggest threat to the global travel industry right now?

TL: For us here in Bali, and globally at this moment, would be Mother Nature, last year Mount Agung eruption, the recent earthquakes on our neighboring island, we simply don’t know when it will happen, but we are prepared and trained for this.

The global political climate is also a threat. I see Airbnb as a disruptor but not a threat to us here at the Anantara.

TW: What is the one thing you’d like Australian travel agents to know about the Anantara Seminyak?

TL: At this property, we offer our clients a totally new and different experience, this is hospitality at its best and we pride ourselves on the bespoke and customised experience we offer our guests through their own private concierge.

TW: What keeps you up at night?

TL: Vaguely speaking, my figures but as a GM I face new challenges every day and that’s why I love my job.

TW: How do you relax?

TL: Well, I live in a hotel 24/7 so there’s no great need to relax it’s a dream job, with daily magical sunsets.

However, if I feel the need to escape for a moment, the airport is close by…

SEE WHAT PEOPLE ARE SAYING

Wholesalers

The ultimate guide to Colorado: Heart of the Rockies

Excite’s latest campaign gives agents a glimpse at this up and coming destination, while Travel Weekly takes a glimpse at the wine menu for the pub across the road.

Share

CommentComments

Aviation

Big fat airline wrap

You’re all busy bees so we’ve made this wrap short and sweet. We wanted to say ‘just like us’ but our colleagues reckon we’re tall and rude.

Share

CommentComments

Destinations

Events

HTO to showcase Hawaii’s event destination appeal at AIME 2019

Aloha shirts, hula skirts, leis and maybe even a mechanical surfboard are set to feature at AIME this year, thanks to Hawai‘i Tourism Oceania.

Share

CommentComments

Destinations

Travel agents play “key role” in Canada growth

by Daisy Melwani

Aussie travellers are all over Canada like a rash. Although, it’s not been confirmed if they’re causing an itch or any swelling.

Share

CommentComments

Destinations

Brand USA kicks off agent expos with new incentives, partnerships and more

If winning a Visa Gift Card worth more than $2,000 is appealing to you, you’re going to want to have a read of these updates from Brand USA.

Share

CommentComments

Aviation

Flight attendant “tossed around like a rag doll” as severe turbulence injures five

by Ali Coulton

If the thought of getting caught in turbulence makes you jittery, it’s probably best to skip this one.

Share

CommentComments

Travel Agents

Embarrassing tourist gaff highlights the need for agents

by Ali Coulton

A holidaymaker has been urged to consult a travel agent after asking a very bizarre question on TripAdvisor.

Share

CommentComments

Travel Agents

Acquisitions help Helloworld to positive start in FY19

by Huntley Mitchell

Party poppers, party hats and party pies are in abundance at Helloworld’s offices today on the back of this news.

Share

CommentComments

News

Turkish Airlines stands up to exotic animal trafficking

by Ali Coulton

We tried to show our solidarity with the airline but stood up too quickly, got dizzy and had to sit back down.

Share

CommentComments

Tourism

Sound the klaxon! The Women in Travel Awards are back in 2019!

Do you work in the travel industry, are female and love winning? This news will have you celebrating like all those punters who backed Winx on the weekend.

Share

CommentComments

Wholesalers

Big fat wholesaler wrap

Happy Monday readers! Have we got a wholelotta wholesaler news for you! Well, not really. This wrap is quite short, and we just wanted to use a pun.

Share

CommentComments

Tourism

Here’s why Japan is the best country for solo travellers

Whether you’re looking to go on a journey of self-discovery or just plain don’t like people, solo travel has a little something for everyone.

Share

CommentComments