Low-cost carrier Tiger Airways has cut the cord with its Bali buddies, announcing they’re permanently canning all flights to and from Bali.
The airlines failed to gain regulatory approval from the Indonesian government to operate out of Denpasar airport, with Indonesian authorities on Friday saying they would not be providing Tigerair with “final approval”.
They also said that an alternative regulatory solution would need to be sought if they were to continue, but this would take six months at least to source, compromising the airline’s ability to operate as a low-cost carrier.
So they just cancelled the whole shebang. Shame.
For those with planned flights to Bali in the future – expect the cancellation notice shortly, with Tigerair confirming all passengers with flights booked to Bali will receive full refunds.
Airline CEO Rob Sharp issued a statement on Friday saying any travellers stranded in Bali by the decision would be backed by the airline, and that Tigerair’s parent company Virgin Australia will be assisting them to make alternative travel arrangements.
“We have been advised by Indonesian authorities that in order to continue operating our flights to Bali, we would have to transfer to a new operating model that would take at least six months to implement and would compromise our ability to offer low-cost airfares to Australians,” he said.
“Providing a reliable, low-cost service is critical for Tigerair Australia and our customers, and therefore our only option is to withdraw from flying to Bali altogether. We will continue to work with Virgin Australia to support any passengers still in Bali and needing to travel home to Australia. We will also provide full refunds to customers who were booked to travel to and from Bali with us.
“Again, we sincerely apologise to our customers who have been caught up in this and we will continue to work around the clock to support them as best we can.”
No Tigerair domestic operations are affected by the decision.