Hotels

Rachel Argaman on leaving TFE: “It has been an outstanding adventure”

Ali Coulton

Last month, the hotel world was shaken to its core when TFE Hotels announced the resignation of their CEO and industry powerhouse, Rachel Argaman.

Allan Vidor, Chairman of TFE Hotels announced Argaman would be pursuing “a new opportunity outside of the hotel and hospitality industry.”

We caught up with Argaman to find out what she learned during her time at TFE and see what’s next for the hospitality legend.

“I’ve had 20 wonderful, challenging, meaningful years at TFE Hotels and I have loved them all. We have introduced new brands, put our guests at the heart of our organisation and expanded into new countries,” Argaman said.

“However, as I approached my 20-year milestone I knew that it was time for another adventure, to go and do something new.”

Argaman told us that after a period of reflection, she recieved a phone call regarding a new opportunity and was open to explore it.

“I am going to join Opal Aged Care as CEO. Opal has 71 Aged Care Residences and 29 in the pipeline.”

“The Aged Care industry has the challenge of reimagining aged care in a more truly “home” like design and service model.”

“While there is a huge amount to do and learn, the prospect of making a difference in caring for our elders is my ‘why’ and the reason I have decided to leave TFE after 20 years.”

Though she said her new role does not signify a departure from hospitality, but her entrance into a different sector of the same industry.

“I believe that going to an industry in which the customer experience (residents and families) needs to be front and centre stage keeps me squarely in a service and customer-centric space.”

“Everyone deserves to live with dignity, respect and relevance, and therefore, the customer experience is paramount.”

In the meantime, Argaman will remain in her role as CEO until the end of July and TFE Chairman, Allan Vidor will take an oversight role during the transition period until a replacement is appointed.

During her tenure, TFE Hotels has grown from its beginnings as a serviced apartment operator to a multi-brand hotel group in multiple locations in Australia, New Zealand and Europe.

As a member of Chief Executive Women, Argaman has also been an advocate of women in leadership roles across the industry and particularly within TOGA.

Last year, TFE even took out the Women in Travel Employer of the Year title.

“It has been an outstanding adventure. I believe that I have added value during my time here and am proud of my legacy to TFE Hotels’ relationships, performance, culture and growth.”

“I have learned so much from so many of the terrific people in the Travel Industry, and from my experiences of having worked with an incredible, passionate and intelligent team in creating and managing new brands, taking our business overseas, participating in a Joint Venture, taking over two hotel groups (Travelodge and Rendezvous Hotels in ANZ).”

“And most importantly, knowing that business is built on relationships and that people do business with people they like.”

“I know that it is human connection that matters, that focus is transformational, and that together, a committed group of engaged people can achieve anything they set their minds to.”

SEE WHAT PEOPLE ARE SAYING

Travel Agents

Flight Centre lowers FY19 profit expectations as Aussie leisure operations struggle

by Huntley Mitchell

Work at Flight Centre? Well, you may want to grab a pillow to scream in before reading this.

Share

CommentComments

Hotels

Technology

Google Maps adds new filters to its expanding hotel search options

by Christian Fleetwood

Google Maps does not yet offer a filter for mini-bar drinks though, much to the disappointment of Travel Weekly’s editor.

Share

CommentComments

Aviation

Technology

Air passengers to be weighed before boarding to cut fuel costs

In a bid to reduce airline wastage, a tech start-up has come up with an interesting way to potentially cut fuel costs and emissions on flights.

Share

CommentComments

Aviation

Pilot incapacitated during Perth to Hong Kong flight

by Ali Coulton

The flight captain was forced to call upon crew and passengers for help after becoming out of breath and suffering from impaired vision.

Share

CommentComments

Aviation

Boeing reveals billion-dollar cost blowout from 737 MAX crisis

by Huntley Mitchell

It appears the order for a new ping pong table and Nespresso coffee machine at Boeing HQ will be put on hold after this dour financial news.

Share

CommentComments

Tourism

Sri Lanka tourism speaks out about attacks, as death toll is downgraded

In light of the devastating bombings that killed hundreds of people in Sri Lanka on Easter Sunday, the country’s tourism board has released an update for travellers.

Share

CommentComments

Tourism

Flavour of the Week

Didn’t get much done this week? Feel free to live vicariously through these high achievers.

Share

CommentComments

Destinations

“Business as usual” in Honiara following civil unrest: Tourism Solomons CEO

It appears everything is back to normal in the Solomon Islands capital, after the election of the country’s PM spurred violent protests.

Share

CommentComments

Travel Agents

Agent wrap: Club Med breaks famil record, name Travelmarvel’s new ship + more!

If the thought of going back to regular-sized working weeks makes you as petrified as it makes us, take solace in these pictures of agents having a kick-ass time overseas.

Share

CommentComments

Destinations

Aloha Friday wrap

How can you make your short week even shorter? Use this Aloha Friday wrap to convince yourself you’re exploring the Hawaiian Islands.

Share

CommentComments

Events

Where to play two-up around Australia

Industry punters looking to try their luck while paying homage to those who served in all wars, conflicts and peacekeeping operations this Anzac Day, look no further.

Share

CommentComments

Destinations

Six Hawaii travel hacks

Get the most out of your holiday on the Hawaiian Islands.

Share

CommentComments