Travel Agents

Quality Service Awards name Flight Centre as best agency

The Readers Digest Australian Quality Service Awards 2019 have named Flight Centre as Australia’s most loved travel agency.

That’s right, folks, the results are in and Aussie consumers have voted for their most trusted companies.

The survey commissioned by Reader’s Digest involved 1,500 Australians of a weighted demographic, who were asked to rate their opinions of a range of organisations and businesses in the retail and services sectors.

The survey, carried out by Catalyst Market Research, involved 40 categories as varied as car rentals, cruise companies, supermarkets, optometrists, liquor outlets, retirement villages and pizza franchises.

Those surveyed were asked to rate service providers based on whether an individual customer experience was provided; were expectations met or even exceeded; was dealing with the company quick and easy; was a high-quality service consistently provided; and whether a genuine insight into the customer’s needs was demonstrated.

Flight Centre was awarded the Gold Quality Service Award, and Expedia took home the Silver, with Qantas scoring Gold in the airline category and Singapore Airlines Silver.

In terms of cruise operators, the top honour was given to P&O Cruises, with Princess awarded Silver.

Hilton won Gold for hotels, followed closely by Novotel and Budget and Thrify respectively took home Gold and Silver awards for car rentals.

Even travel insurance got a shout out with Cover-More and 1Cover coming in first and second.

SEE WHAT PEOPLE ARE SAYING

Road & Rail

Road & Rail wrap: New Italian rail tours, Canada rail sale + more!

You know what we love most about a road & rail wrap? It signifies we’ve only got one more day left before the weekend! Oh, and so we can catch up on all the latest rail reals of course…

Share

CommentComments

Hotels

Hotel wrap: TFE global sale, Ormond group comes to Melbourne, the Fantauzzo update + more!

Today’s Hotel Wrap is almost as exciting as having an open mini-bar. Just kidding, it’s nowhere near that exciting.

Share

CommentComments

Aviation

Passenger restrained after trying to open cabin door mid-flight

by Christian Fleetwood

Similarly, Travel Weekly’s editor was restrained at the cafe downstairs this morning after trying to cut in line and accidentally breaking someone’s Keep Cup.

Share

CommentComments

Aviation

World Airline Awards for cabin cleanliness: Japanese airline the best in the world, Qantas outside top 20

by Christian Fleetwood

With the recent news that not a single Australian carrier made the top 20 for cleanest airline cabin, Travel Weekly recommends carrying hand sanitiser with you on all domestic flights.

Share

CommentComments

Travel Agents

Qantas CEO says companies can do a lot to bring about gender equality more quickly

by Christian Fleetwood

Alan Joyce calls for more effort by the private sector in addressing gender equality, while Travel Weekly’s Women in Travel Awards entries are soon to close!

Share

CommentComments

Wholesalers

Greek and Med travel celebrates agents with new #WhyIDontDIYTravel campaign

The campaign highlights the many fails of DIY travel by showcasing all the cringe-worthy things that can happen when you don’t book with an agent.

Share

CommentComments

Aviation

US department of justice launches investigation into Boeing 737 Max

by Ali Coulton

Boeing’s CEO also penned a letter to airlines, passengers and the aviation community to reiterate the manufacturer’s commitment to safety for the 54433566454 time.

Share

CommentComments

Destinations

Tourism Fiji celebrates International Day of Happiness with new ‘Bulanaires list’

Meanwhile, we’re celebrating happiness by eating cake for lunch and leaving work three hours early. Don’t tell our boss.

Share

CommentComments

Destinations

Tourism

Samantha Harris chosen as face of Tropical North Queensland’s #FeelGrounded campaign

by Christian Fleetwood

Harris is the first Indigenous Australian – and the first of the Dunghutti people – to be featured in an Australian tourism campaign since Yamatji actor Ernie Dingo featured in the See Australia campaign in 2001.

Share

CommentComments

Hotels

Skye Suites hotel to open in Infinity by Crown Group

If funky architectural feats that look like something out of a dystopic sci-fi movie are your thing then boy do we have a story for you.

Share

CommentComments

Cruise

Cruise wrap: Crystal Endeavor’s 2021 deployment, Silversea’s expedition world cruise + more!

Every time we write a cruise wrap we get Enya’s Sail Away stuck in our head. Apologies for it now being stuck in your head too.

Share

CommentComments

Midweek Interview

Mid week interview with Coral Expeditions’ Jeff Gillies

Coral Expeditions’ commercial director spills the tea on all things cruise, coral and how he wished he invested in Bitcoin. Don’t we all, Jeff. Don’t we all.

Share

CommentComments