Aviation

Qantas trials new passport free technology in Brisbane

Qantas is trialling some pretty swish new technology at Brisbane airport, allowing customers to upload their passport to their mobile phone for the first time.

The airline has partnered up with Brisbane Airport and technology provider SITA to trial facial recognition technology that allows customers to check in before they arrive at the airport and eliminates the need to provide their passport and boarding pass at the lounge or boarding gate.

The trial began earlier this week and will run until early December, providing passenger feedback which the airline will use to prioritise future biometrics trials and investments.

“Customers have told us that they want to move seamlessly through the airport without having to present travel documents at every stage of their airport experience,” Qantas Head of Product Strategy and Development, Phil Capps said.

“What’s unique about this technology is it allows customers to securely store their passport details on their mobile phone which is matched to their face via cameras while moving through the airport.”

The new tech is opt-in and will only be available on select flights from Brisbane to Singapore, Tokyo (Narita) and Hong Kong.

To use the new feature, passengers have to register on their Android device, download the Qantas Facial Recognition App from the play store and upload their passport details.

Then, once they are passing through the airport to the lounge or at the boarding gate, their passport data is matched to their face via cameras, eliminating the need to show their boarding pass or passport.

Passengers without bags will be able to proceed directly to immigration and avoid going to the check-in desks or kiosks in the terminal.

“Digital recognition certainly has its advantages, but it will never replace the customer service that our team are renowned for and there will always be Qantas staff on hand to assist,” Capps said.

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

You must be logged in to post a comment.

Tourism

Norwich Cathedral farewells controversial ‘helter skelter’ with Bishop’s sermon on slide

by Christian Fleetwood

Yes, that is a Bishop on a shiny orange slide, and yes, he delivered a sermon on it. If you’re confused, here’s all you need to know about this whacky tourism initiative.

Share

CommentComments

Aviation

Aviation wrap: Virgin’s Aussie-first, Win a year of free travel with Jetstar, Hawaiian Airlines’ new Maui-Las Vegas flights + MORE

Gearing up for your next airfare? Well, you’re in luck, as Travel Weekly brings you its Tuesday special for all things aviation.

Share

CommentComments

Aviation

Old Berlin airport proposed as site for drive-in sex booths

by Christian Fleetwood

Proving once again that Travel Weekly publishes just about anything loosely related to travel comes this story about Berlin’s old airport.

Share

CommentComments

Cruise

Tune in to Silversea’s webinar TODAY to learn what’s new + the chance to win big!

The great news is there is still time to register for this webinar! Read on to find out how.

Share

CommentComments

Aviation

Qantas caps regional fares amid overpricing claims

The national carrier has capped rural fares in 16 towns across Australia amid public outcry over four-figure fares for outback destinations to reach the closest capital city.

Share

CommentComments

Tourism

“They didn’t offer beer at all”: These are the best one-star reviews of the world’s seven wonders

From decrying the lack of beer at Chichen Itza to finding the Colosseum downright creepy, these are the best of the worst when it comes to online reviews.

Share

CommentComments

Cruise

Tasmania sets sights on cruise tourism boost with plans for new regional ports

by Christian Fleetwood

Tasmania has set an ambitious three-year plan to have suitable cruise vessels, small to large, visiting regional ports across the state.

Share

CommentComments

Destinations

Events

ATTN AGENTS: Singapore Tourism celebrates socialisers with new roadshow + campaign!

The Find your TribeSingapore Tourism Trade Roadshow 2019 is just around the corner! Here’s all you need to know to find your tribe and get your name on the guest list.

Share

CommentComments

Events

Wholesalers

Intrepid Travel co-founder to reveal learnings from Al Gore at Travel DAZE 2019

At Travel DAZE 2019, attendees will hear from one of the first people to undertake Al Gore’s carbon training in 2010: Intrepid Travel co-founder Darrell Wade!

Share

CommentComments

Aviation

Fight breaks out on plane as Delta passengers face seven-hour delay

It appears a Lord of the Flies situation has broken out onboard an Airbus A320 after passengers were allegedly stranded with no food or water. Luckily, they managed to document the chaos on Twitter.

Share

CommentComments

Wholesalers

Wholesaler wrap: G Adventures’ big Antarctica sale, new AAT Kings tours, Wendy Wu to set sail down the Mekong + MORE!

If there’s one thing we love about Mondays, it’s seeing several gobsmackingly good deals on tours around the world. And that’s exactly what you’ll find in this week’s wholesaler wrap.

Share

CommentComments

Aviation

WATCH: Virgin Galactic showcases new Spaceport passenger lounge

by Christian Fleetwood

With designs marrying Earth and sky, Virgin Galactic’s Spaceport lounge aims to serenade the one per cent that can afford a trip to space in style.

Share

CommentComments