Aviation

OTA suffers major setback following Aussie launch

Traveloka has suffered a major setback following its local expansion, with AirAsia permanently withdrawing sales of its flights from the online travel agency.

The withdrawal covers all flight routes across the AirAsia network, and is in response to the unexplained disappearance of AirAsia Indonesia flights from Traveloka for the second time in the past two weeks, according to the airline.

AirAsia Indonesia president Dendy Kurniawan said: “The omission of our flights has certainly hurt cooperation between AirAsia and Traveloka.

“Traveloka has not acted in good faith. They have refused to provide an official explanation despite our repeated attempts to seek their clarification.”

Kurniawan said the exclusion of several AirAsia Indonesia flights by Traveloka was a clear display of preferential treatment and an act of favouritism.

“We observed through social media messages how customers who enquired about the unavailability of AirAsia flights were recommended by Traveloka to book with other airlines instead,” he said.

“Therefore, in solidarity, AirAsia Group withdraws sales of all of its flights from Traveloka effective immediately.

“Our AirAsia.com website and mobile app are a better alternative where travellers can book flights at the lowest fares directly from us and enjoy discounted hotel promotions.”

AirAsia flights first disappeared from Traveloka between 14 and 17 February, coinciding with AirAsia’s network-wide system upgrade on 16 February.

Traveloka had cited the 13-hour system downtime as the reason for AirAsia flights disappearing from their website in response to queries from customers.

However, AirAsia claims its flights disappeared from Traveloka for a second time on 2 March without clarification, well after the successful system upgrade by AirAsia.

“Competition should be free and fair to ensure consumers benefit from the best deals,” Kurniawan said.

“We should not let monopolies kill competition at the expense of the travelling public.”

Traveloka officially launched in Australia last week to support 20 million foreign tourist visits to Indonesia.

Australian travellers can access Traveloka online for via its app and book five types of products: flight ticket reservation, accommodation, flight and hotel packages, airport transportation, and well as attractions and activities.

Travel Weekly has contacted Traveloka for comment.

SEE WHAT PEOPLE ARE SAYING

Aviation

Destinations

Tourism

International airport to be built “right on top” of world-famous tourist attraction

If you’re a travel professional and doing all you can to avoid the dangers of overtourism like the plague, you might want to sit down while reading this.

Share

CommentComments

Aviation

Report finds brakes weren’t used before plane crash that killed 41

Those seeking answers to why the Russian Aeroflot plane crash that killed 41 people occurred have been given a bit of clarity around the tragic incident.

Share

CommentComments

Destinations

Technology

TripAdvisor steps in after restaurant roasted for issuing tourists huge bill

We’re such tight-arses here at Travel Weekly that we often adopt the ‘dine and dash’ strategy when eating out.

Share

CommentComments

Destinations

Wholesalers

Excite Holidays launches new guide to Indonesia

Coincidentally, Indonesia has just re-elected its president, and Travel Weekly’s editor is having dinner at an Indonesian restaurant tonight.

Share

CommentComments

Technology

The 13 mobile apps travellers can’t go without

Here are 13 must-have apps for travellers, with Tinder, Grindr and Candy Crush Saga surprising omissions.

Share

CommentComments

Hotels

Midweek Interview

Midweek Interview with Next Story Group’s Alex Billing

We recently shared a blanket in front of the fire with Next Story Group’s regional vice president of operations. Oh, and we interviewed him too.

Share

CommentComments

Travel Agents

Wholesalers

Trafalgar and TTC sister brands celebrate National Agent Appreciation Day with deals, treats + more

Travel Weekly staff are using the excuse of National Agent Appreciation Day to hold an office beer pong tournament, with Panadol and Berocca on standby for tomorrow.

Share

CommentComments

Cruise

Cruise wrap: P&O hosts Qld Maroons fan meet, SeaDream’s new sustainable ship, Cruise360 news + more!

Here’s a cruise wrap complete with a few ripper footy legends to get you in the mood for some State of Origin action next month.

Share

CommentComments

Aviation

Migrants flood French airport terminal, demand to see PM and Air France CEO

by Christian Fleetwood

Hundreds of migrants have flooded an airport terminal in France. As in they turned up in droves – not turned on all the taps.

Share

CommentComments

Events

ATTN: Women in Travel Awards 2019 finalists revealed!

Yes, the time has finally arrived for Travel Weekly to announce the finalists for this year’s Women in Travel Awards! We even bought a klaxon for the occasion.

Share

CommentComments

Aviation

Michael Slater removed from Qantas flight after heated argument onboard

Ex-Australian cricketer and current Seven Network presenter Michael Slater has been dismissed by a Qantas umpire after a heated argument onboard.

Share

CommentComments

Destinations

Events

Yippee! All the shots from The Amazing Tastes of Thailand event in Sydney!

The photos from the ATOT event in Sydney are up! We promise there are no squinting guests or flies left undone in any of the shots.

Share

CommentComments