Aviation

Norwegian Air poetry war goes viral

Daisy Doctor

Social media is a wonderful thing.

It allows us to share photos of our food, watch videos of animals doing weird and wonderful things, and look at clothing we’ll never be able to afford.

But on top of these things, it’s also offered people something else, a way of contacting big companies on a public stage.

In fact, our news feeds are often clogged up with do-gooders writing posts to big brands about something awful theyve done, usually to no avail.

However, this latest example is a little different.

Gus Dolding, a passenger on Norwegian Air, took to Facebook to criticise the airline’s extra fees to change his name on a booking.

Though, rather than using the normal format to do so – a long, very wordy complaint – Dolding opted for a classical approach.

Poetry.

Posting to the airline’s Facebook, Dolding wrote:

Why can’t you be fair
Norwegian Air
No headphones do you include
Nine hours with no free food

The stress of a sixty quid bag 
Would make the plumpest of mammories sag
Aviational scandals from Scandinavian vandals
You’re a disgrace to the Norwegian flag

And Kiwi.com you’re just as bad
Helping these rogues as there’s money to be had
Is it hard to operate with decency?
To cooperate and offer leniency?

I admit it was wrong to put his first name as Bill 
William Edward Gabriel, the seat who’s bum will fill
One hundred and twenty euros for what?
For two minutes of typing that’s rather a lot

Why can’t you be fair
Norwegian Air
Just skip that amendment fee
And just let us change it for free

gus

Not bad hey?

Besides the handful of spelling errors of course.

After garnering a fair share of ‘likes’, Norwegian Air responded.

In a poem, no less.

norwegian

What happened next? You guessed it.

Gus replied back, in a poem.

gus1

Speaking to The Independent a Norwegian spokesperson said: “Our customer care team are on hand to support more than 33 million passengers flying with Norwegian each year, and this poem shows they are also a flexible, clever and creative group of people.

“We’re delighted to resolve the customer’s issue in a playful way which shows that a little light-heartedness can go a long way.”

 

SEE WHAT PEOPLE ARE SAYING

Travel Agents

Big Fat Agent Wrap

by Vanessa Bussoletti

It doesn’t get more jam-packed than this, readers. Unless you count our jam sandwich because that’s overflowing all over our desk.

Share

CommentComments

Tourism

“We’re all getting robbed”: Vic tourism hit by scam

by Hannah Edensor

At least nine Victorian tourist attractions have been hit by a credit card scam. We too were busted for buying clothes under our boss’s name but only to avoid buyers shame in the office.

Share

CommentComments

Hotels

What can you actually take from hotel rooms?

We could tell you this was an exclusive insight into what you can get away with stealing from hotels, but we’d be lying. We nicked it off an online forum.

Share

CommentComments

Aviation

At last, Qantas inflight Wi-Fi takes off

by Hannah Edensor

As 56% of travellers get stoked about Qantas’ inflight Wi-Fi, our concern lies with the other 44% who clearly hate looking at cats on YouTube.

Share

CommentComments

Destinations

Travel warnings for Gallipoli after terror threats

by Hannah Edensor

New updates on Smart Traveller have upgraded warnings for Turkey with news Anzac Day commemorations could be a target of terror attacks.

Share

CommentComments

Travel Agents

Flavour of the Week

Find out who won new roles & who fell on their swords in this week’s Flavour of the Week. Yes, we added that sword bit for effect.

Share

CommentComments

Cruise

Cruising for young travellers is finally here

This first of its kind cruise brand had us at ‘Wine & Paint Classes’ because it combines two of our favourite things. Well, one, we hate painting.

Share

CommentComments

Technology

52% of travellers swayed by Facebook photos: study

All of our Facebook friends’ photos inspired us to travel. And by ‘friends’ we mean the public profiles we stalk because we only have 4 friends.

Share

CommentComments

Tourism

Is your boss the Executive of the Year?

We tried to nominate ourselves for this award, but apparently ignoring the boss and pretending to be your own boss doesn’t actually make you CEO.

Share

CommentComments

Travel Agents

Final week of LAX agent incentive kicks off

We’re re-running this again from Monday (minus the typos). You get déjà vu & we do less work. A win-win, we say.

Share

CommentComments

Destinations

A world of special Sunshine Coast Deals

by Vanessa Bussoletti

Visit Sunshine Coast has partnered with Escape Travel to launch a major new campaign offering a wide range of activities […]

Share

CommentComments

Hotels

Big Fat Hotel Wrap

by Vanessa Bussoletti

If you read one thing today make sure it’s Travel Weekly’s hotel wrap. Actually, your medication instructions and train timetable probably take priority.

Share

CommentComments