Midweek Interview

Midweek Interview with Travelport Locomote’s Blake Hedger

We slipped Travelport Locomote’s 
Head of Customer Experience and Portfolio Delivery
,  Blake Hedger, a truth serum and asked him to reveal all…

The challenge for the industry is…

  • Balancing ever demanding traveller and booker expectations with corporate policy requirements.
  • Creating personalised, contextual high quality technology interactions within a corporate travel environment.
  • Real time access to increasingly fragmented content

The things I like about my job…

  • Solving customer pain points. I’m also a regular corporate traveller, I want to fix the annoying stuff.
  • Taking corporate travel challenges and customer requirements and transforming them into world class technology solutions.

And the frustrations are … So many opportunities, not enough time.

If I didn’t work in travel I would be… I always fancied sports journalism.  I’m passionate about sport and travel – I thought that might satisfy both.

Favourite airline? Singapore Airlines, Qantas and Emirates are my favourites.  I also think Scoot is a great business model.  Given I work in the industry, I reserve the right to change that answer in the future if need be!

 My proudest moment was… Hands down both my kids.

The naughtiest thing I ever did was… In the early days of the Hong Kong 7’s I traded a couple of beers for an official photographers vest and watched half a dozen games standing on the sideline, taking photos with a disposable Kodak camera, looking somewhat out of place with the professional photographers standing next to me.

I try to relax by… Weekends away with the family, the odd Fridaynight in a pub.

The last time I feared for my life was… I got stuck in the middle of a very large political protest in Dhaka.  Shots were fired all over the place, I was lucky to get out.

If I can, I always try to avoid… The middle seat in the back row of economy class…. Or the seat next to the toilet.

I really wish I had… More time.

The best advice I’ve ever received was… Always prioritise your work….and then do what the boss asked for first….

I don’t understand why people… Sometimes get frustrated booking corporate travel.

My greatest weakness is… Probably not being self aware enough to know what my greatest weakness is…

And my greatest strength is… See above…

If I won a $1 million lottery (aside from travelling), I would… Help out some friends and family less fortunate.

If I was prime minister I would… Make decisions for the benefit of the country, rather than for the benefit of myself to be re-elected. Agree with the opposition when they had a good idea.

If I could be someone else for one day I would be a… Steve Smith Australian Cricket Captain during an Ashes Test Match.

I’ve always wanted to travel to… Iceland, I went last year.

My favourite holiday was… I took a large chunk of 2016 off to travel with my family around the world.  It was a challenge with two young kids, but amazing and I’m so glad we did it.

 

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Technology

DFAT to give Smartraveller a major facelift

by Christian Fleetwood

The federal government’s travel advice and consular information service is set to receive a major upgrade, including improvements to travel updates.

Share

CommentComments

Aviation

Police bust “Serial Stowaway” attempting to sneak onto flight, again

by Christian Fleetwood

Are you known for trying to wrangle a bargain on airfares? How about sneakily pushing in to lines? Well, it looks like you’ve met your match.

Share

CommentComments

Cruise

Cruise Wrap: Peregrine’s Antarctica sale, Crystal Endeavor reveals new expedition leaders + MORE!

With hotter months ahead, the announcements of polar sales would have come in the nick of time… if we could afford to take advantage of them.

Share

CommentComments

Aviation

Passenger loses court case against Emirates over drinking water

A woman has lost a court case against Emirates after she claimed she had collapsed and broken her ankle as a result of the airline not giving her enough water.

Share

CommentComments

Tourism

The travel companies recognised on Deloitte’s Best Managed Companies list

Meanwhile, our office dog has been recognised for her efforts in keeping the kitchen floor clean. And by clean, we mean covered in dog saliva, but relatively crumb-free.

Share

CommentComments

Road & Rail

STUDY: Australia has the second most expensive public transport in the world

Readers familiar with the quality of Sydney’s commuter trains may need to take a moment before reading this. That is, if you’re not currently stuck on a delayed service.

Share

CommentComments

Cruise

Royal Caribbean announces world’s first carbon-neutral cruise destination

A South Pacific nation will become the home of Royal Caribbean’s newest private island destination, which is set to be pretty eco-friendly too.

Share

CommentComments

Midweek Interview

Midweek Interview with Collette’s Roger Clulow

This week, we enjoyed a beautiful sunset with Collette’s senior global contracting manager. Well, he enjoyed the sunset – we emailed him and took a nap instead.

Share

CommentComments

Aviation

Virgin Australia to introduce ‘fly now, pay later’ option

Look, I’m sure all travellers would prefer a ‘fly now, pay never’ option, but at least this is a step in the right direction.

Share

CommentComments

Destinations

“A decision needs to be taken”: VisitBritain’s regional director talks Brexit and sustainability

Australians are not going to let Brexit get in the way when it comes to travelling Britain, according to VisitBritain’s Tricia Warwick. Find out why here.

Share

CommentComments

Technology

Booking Holdings pulls support for Facebook’s controversial cryptocurrency project

The parent company of Booking.com, Kayak and Agoda has pulled out of a controversial cryptocurrency project spearheaded by Facebook.

Share

CommentComments

Destinations

Typhoon Hagibis update: More than 50 killed and a third of Hokuriku bullet trains submerged

by Christian Fleetwood

Emergency crews are racing against time to rescue dozens of people unaccounted for, after Japan was ravaged by its most powerful typhoon in decades.

Share

CommentComments