Midweek Interview

Midweek Interview with The Anam GM Herbert Laubichler-Pichler

This week we got up close and personal with The Anam GM Herbert Laubichler-Pichler, until he requested we sit further away.

The challenge for the industry is…

It all depends on what kind of operation you run. Your size and location both have huge impacts. Independent and branded hotels face different challenges. Resorts and city hotels are two completely different kettles of fish.

I believe the only common challenge is that many people perceive what we do as something anyone can do. Guests often compare what they do in their home for family and friends and judge the hotel industry by it.

After all, everyone can arrange an airport pick-up, serve a welcome drink, make beds and coffee, press a fresh orange juice, decorate a table, smile and be friendly.

However, many forget that we do this for a living and not just once in a while for a member of the family or a friend. We operate 24 hours a day, 365 days a year. So it all comes down to consistency and well-trained staff who love what they’re doing.

The things I like about my job…

Happy guests and happy staff

And the frustrations are …

Unhappy guests and unhappy staff

If I didn’t work in travel I would be…

An architect or a teacher

Favourite airline?

Turkish Airlines

My proudest moment was…

The birth of my first daughter Jessica

The naughtiest thing I ever did was…

Crashing a party at The Dorchester in London with some friends, pretending to be the manager of the band that was supposed to perform for this party

I try to relax by…

Getting a massage and listening to music

The last time I feared for my life was…

In a private plane that took off in a blizzard from Salzburg to Dusseldorf many years ago.

If I can, I always try to avoid…

Getting angry over reasons that are a fact of life

I really wish I had…

Good health for many years to come

The best advice I’ve ever received was…

Life is more successful when you plan it

I don’t understand why people…

Don’t listen

My greatest weakness is…

My impatience

And my greatest strength is…

My enthusiasm for what I do

If I won a $1 million lottery (aside from travelling), I would…

Still do what I do now

If I was prime minister I would…

Tell the truth to everyone. Even if it doesn’t help me get re-elected!

If I could be someone else for one day I would be a…

F1 Driver

I’ve always wanted to travel to…

South America

My favourite holiday was…

My first trip to Greece on a Suzuki motorbike


Road & Rail

Is New South Wales getting a fast rail?!

Fancy getting from Sydney to Canberra in just one hour? It could soon be a reality. Let’s just hope it doesn’t face as many setbacks as Sydney’s light rail.




Toxic chemicals found at popular south coast tourist hotspot

Tourists are being warned about to steer clear of certain parts of Jervis Bay after toxic chemicals have been found in the water ahead of peak holiday season.




This massive Amsterdam tourist attraction is gone for good

BREAKING: the I amsterdam sign has been removed! We’ve also been removed from the cafe downstairs after emptying the entirety of their chocolate powder onto our cappuccino.




Big Fat Wholesaler Wrap

Start getting excited, because there’s only two more Mondays until Christmas Eve! Which means this is our second last wholesaler wrap of the year – and boy, is it a goodie.




Overtourism should be “front of mind” says Insight Vacations Travel Director

by Lauren Croft

Insight Vacations’ Jake Stewart talks sustainable travel, overtourism, and life as a travel director. He sold the last one so well, we’re handing in our resignation today.




Is this destination the new Galapagos Islands?

Have you got clients who are interested in the Galapagos Islands but are put off by the prospect of travelling the 40 + hour slog? We’ve got just the thing.



Travel Agents

Helloworld-owned business wins major government contract

Big congratulations are in order for QBT for taking out a new contract with the South Australian government! We’re using this as an excuse to have cake for lunch again.




Royal Caribbean partners with WWF to protect Hawksbill turtles

Monday morning got you down? Here’s a feel-good story to give you a nice little pick-me-up. And if this doesn’t work, you have our permission to indulge in an extra coffee or two.




Hotel slammed after staff make creepy effigy of guest’s dead son

You can bet your butt this article is just as cringy and awful as the headline suggests. We actually feel better about every embarrassing misunderstanding we’ve had after reading this.




Qantas accused of “wage theft” over Christmas volunteer program

Qantas is being accused of “wage theft” and “Grinch” behaviour after launching a new program asking workers to volunteer at the airport over the busy period.




The top destinations for honeymooning Aussies

Japan has just been crowned top trending destination for Aussie honeymooners! We’re considering marrying ourself as an excuse to take an impromptu trip.




Eiffel Tower and the Louvre forced to close as Paris riots continue

Meanwhile, we’re very close to forcing our office to close if our boss doesn’t change his policy on midday naps and early marks.