Tourism

“It’s just not enough”: research paper reveals the state of inclusive travel

A new research paper has revealed a significant gap in the travel industry’s ability to provide a truly inclusive experience.

After months of research, the Sparrowly Group found consumers affected with disability in its many forms are largely being left out by the services provided by the travel industry.

The research also identified the opportunity the segment represents, with visitation by people with disability attributing to $10.8 billion to the Australian economy, more than the Chinese inbound market currently at $10.4 billion.

These findings led to the development of the discussion paper Creating Real Inclusion: A call to arms to the tourism industry.

Sparrowly Group Founder and Managing Director, Giovanna Lever said it’s import for the tourism industry to lead the way in the provision of services for people with disability.

“It was evident from the research and the people that we interviewed as part of the project that whilst the tourism industry has taken a step in the direction of inclusion, it’s just not enough,” Lever said.

“Tourism has an opportunity right now to lead a change in the way many industries address this important segment and offer true accessibility rather than a cursory solution, not just for the benefit of those with disability but for maximising the opportunity presented by the segment and ultimately the sustainability of the industry itself.”

The independent research paper incorporates the outcomes of discussions with people with disability across many forms as well as tourism and event operators and their approach to accessibility including analysis of major events such as the 2018 Gold Coast Commonwealth & Paralympic Games.

The paper also outlines multiple recommendations including and potentially of most importance, comprehensive and appropriate training of staff in the delivery of inclusive service.

For those with disability, it is not just the physical experience that denotes an inclusive one but the attitudes and understanding of staff in service delivery.

You can check out the full paper here.

SEE WHAT PEOPLE ARE SAYING

Events

Why you and your team should pay a visit to ‘Dialogue in the Dark’

by Huntley Mitchell

Dialogue in the Dark was the most eye-opening experience for the Travel Weekly team at AIME, despite not being able to see for the entire workshop.

Share

CommentComments

Events

Clear intentions crucial for making lasting connections, says networking strategist

by Huntley Mitchell

A prominent networking expert reckons cruel intentions are key for making valuable connections. Whoops, sorry! that should read ‘clear intentions’.

Share

CommentComments

Destinations

Chinese tourists cancel trips to “punish” New Zealand

by Ali Coulton

A cooling of relations between China and New Zealand has turned icy as Chinese state media reports tourists are cancelling their trips to the land of the long white cloud.

Share

CommentComments

Destinations

Flight Centre’s Top Destinations to Visit for 2019 reveal cold is no longer hot

by Christian Fleetwood

The news comes as a shock to the Travel Weekly staff after a broken air conditioner forced us to convert our office into a sauna.

Share

CommentComments

Aviation

BARGAIN: Indian airline to be sold for 1 cent

by Christian Fleetwood

Shares in this airline cost less than the price of a cup of coffee, but you might want to reconsider this bargain on the stock exchange.

Share

CommentComments

Destinations

From detention centre to tourism hotspot?

by Ali Coulton

Christmas Island has the potential to turn into Australia’s next tourism hotspot, but the government has other plans.

Share

CommentComments

Travel Agents

Wholesalers

Corporate Travel Management’s half-yearly profit growth soars

by Huntley Mitchell

CTM’s office bottle opener is set to get a workout today following some very positive financial results for the corporate travel player.

Share

CommentComments

Aviation

Major US airlines to make gender option on tickets more inclusive

by Christian Fleetwood

In a big win for equality and inclusiveness, United and American Airlines will make it optional to leave gender as male or female—as well as unspecified or undisclosed.

Share

CommentComments

Tourism

Giddy up slow pokes! The first entry for our Women in Travel Awards is already in

by Christian Fleetwood

We’re considering giving this woman an award just for being the first to enter the WIT Awards two years in a row!

Share

CommentComments

Destinations

Tourism Authority of Thailand and Asia Escape Holidays entertain Perth agents

Meanwhile, we’re three hours behind deadline because we spent our morning researching our dream holiday in Phuket instead of doing our job.

Share

CommentComments

Cruise

Big fat cruise wrap

It’s Wednesday and that can only mean two things: Cruise Wrap and our turn to take the office dog to his weekly manicure.

Share

CommentComments

Midweek Interview

Midweek interview with East Hotel’s Todd Handy

This week, we took East Hotel’s general manager aside for an uber-private chat in a secret location. Okay, fine – we emailed him.

Share

CommentComments