Aviation

Insurance panic as ash cloud lingers

With experts warning the eruption of Mount Barujari could last at least several days, insurance companies are fielding a burst of enquiries from concerned consumers whose travel plans have been impacted by the ash cloud.

Comparison site Comparetravelinsurance.com.au confirmed that if travel insurance was purchased before November 2, then it is likely cover will be in place.

However, it pointed out that policies bought after November 2 and, in some cases, after a certain cut-off time on November 3 EST are unlikely to cover the ash cloud.

“Generally, the larger more reputable insurers clearly state the policy purchase cut-off periods and outline exactly what is and is not covered within the warnings on their website,” director Natalie Ball said.

But she stressed that the cut-off date was only one of the considerations for travellers.

“It is important to remember that not all policies cover travel delays or cancellation,” she said.

“A basic travel insurance policy is generally medical only coverage and are priced accordingly.  However, standard mid-range or comprehensive policies will provide cover for unforeseen risks.”

Assistance provider Allianz Global Assistance offered some basic tips for those affected by the ash cloud. Travellers should contact their airline as soon as possible to find out if they offer flights or date changes free of charge. Any additional expenses incurred as a result of the eruption should be of the “same nature and class” as those originally purchased, and all receipts should be kept.

Meanwhile, Jetstar confirmed it would waive flight change fees for any customers with a valid booking to Bali between November 3 and 6 who wished to change their holiday destination.

Virgin Australia told affected customers they could change the date of their flights within 30 days without fee, receive a full credit, or change their booking to a different destination within 30 days although fare differences may apply.

INSURER BRANDS POLICY PURCHASE CUT-OFF DATE
ACE American Express, Citibank, Priceline November 3rd 2015
Allianz 1Cover, Amex, Fastcover, Virgin Money, Webjet 5:00pm November 3rd 2015
Auto & General Insurance Company Limited Budget Direct, First for Women 3rd November 2015
Cerberus Special Risks TID, Sure Save, NIB, Worldnomads 11:59pm 2nd November 2015
Great Lakes Reinsurance (UK) PLC Covermore, Medibank Private 3rd November 2015
Mitsui Sumitomo Insure and Go 3rd November 2015
Southern Cross Benefits Limited Southern Cross Travel Insurance 12:00pm 3rd November 2015

This Comparetravelinsurance.com.au table outlines the cut-off date for a number of Australian travel insurers.

 

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

You must be logged in to post a comment.

Aviation

British Airways suspends flights to Cairo

Australia’s Department of Foreign Affairs and Trade has updated its travel advice to Egypt in line with this move by the UK airline.

Share

CommentComments

Events

Tourism

NTIA 2019 winners revealed!

Did you attend the NTIAs as a finalist but got so blind that you can’t remember if you won? All is revealed here.

Share

CommentComments

Aviation

Passenger cops $150,000 fine for “one of the most serious cases” of flight disruption

Turns out there are serious consequences for disruptive mid-flight behaviour, especially if it’s so bad that you prompt a military escort like this woman did.

Share

CommentComments

Hotels

Industry heavyweight urges stronger regulations for commercial Airbnb operators

It turns out around 50 per cent of Airbnbs are commercially run, as opposed to travellers renting out their space or uni students listing their cupboards for a quick buck.

Share

CommentComments

Wholesalers

Wholesaler wrap: Chimu Adventures milestone, AAT Kings deals extended + more!

It’s Monday, and Travel Weekly has just the thing to help you sober up from the NTIAs (and no, it’s not a Bloody Mary): a wholesaler wrap!

Share

CommentComments

Aviation

Boeing dedicates more than $70 million to families for 737 MAX near-term relief

by Christian Fleetwood

Boeing expects to recognise an impact to earnings as a result of 737 MAX groundings when it releases its second-quarter results this week.

Share

CommentComments

Tourism

STUDY: Aussie travellers among the most confused and inconsistent tippers

Ever arrived in a new country and realised you have no idea who you’re supposed to tip for what? Find a few handy tips and tricks for you and your clients right here.

Share

CommentComments

Events

Tourism

Travel DAZE early bird ticket deal ends Friday, with a further 15 per cent off all week!

We’ve taken the early bird ticket deal to the next level with a 15 per cent discount for this week only! You can thank us by sending chocolates and booze.

Share

CommentComments

Aviation

Airline apologises after Tweeting which seats are least likely to survive a crash

It’s something we’ve all thought about while mid-air, but do we really want to know which seats are most likely to survive a plane crash? Well, thanks to this airline, we now have an answer.

Share

CommentComments

Breaking News

Wholesalers

Wendy Wu comments on CEO departure

Much like Elvis, Joe Karbo, Wendy Wu Tours’ global CEO has officially left the building. Here’s what the lady herself had to say about it.

Share

CommentComments

Tourism

Flavour of the Week: Small Group Touring Co.’s new recruit, Linkd Tourism secures Port of Seattle + MORE!

Flavour of the Week induces two things on a Friday: nostalgia over Craig David and a succession of travel professionals falling asleep at their desks.

Share

CommentComments

Hotels

Airbnb’s giant ‘Wienermobile’ is sure to satisfy your hot-dog-loving clients

by Christian Fleetwood

In what is a quintessential Friday story, Travel Weekly has delivered this ‘franktastic’ and ‘blunderful’ news for all your hot-dog-loving clients.

Share

CommentComments