How to prep your client pre-holiday

Photo of male travel agent and young woman. Young man smiling and giving tickets, passport with visa to female tourist. Travel agency office interior with big world map
By Hannah Edensor


We’ve seen how much annual leave Aussies cling to, so as agents you know any holiday they take is a valuable one.

So how can you help your clients be as prepared for their trip as possible? Well, Travel Agent Central has a few ideas.

Whether you’re ensuring their expectations are managed or that they’ve got a list of the best food joints to hit up, a good agent will always make sure everything’s taken care of once the clients step on board the plane.

Here’s six ways to get your client holiday-ready, thanks to TAC.

  1. Start with the flight

TAC recommends offering advice on plane seat options, even if your clients don’t seem to mind that much. Author Ruthanne Terrero said she’s seen couples sit together on airplanes, with one of them stuck in the middle seat the whole trip.

Try suggesting they sit on aisle seats next to each other so they can still talk but have a bit of breathing space.

  1. Uber vs transfers

Sure, your client might be uber tech savvy (see what we did there?) and want to just grab an Uber from the airport.

But there’s nothing like being prepared, having someone waiting for you when you get there, and just seamlessly transitioning to the next part of your journey.

TAC suggests booking clients on a luxury transfer – or any transfer for that matter – so they’re in the hands of their hotel the second they leave the airport. Alternatively, here’s the smartest airport transfer guide for 12 of the world’s biggest cities.

  1. Check-in, speak up

According to TAC, agents should remind clients to speak up if they’re not happy with the room provided upon checking into the hotel.

There’s no point accepting accommodation that might be in a lower category than purchased, only to sulk about it for the rest of the stay. Agents should also make sure clients have the number so they can contact you if there’s any confusion at the front desk.

Now that’s service!

  1. Ask and you shall receive

TAC says agents should encourage their clients to ask for things they’d like to make their stay more comfortable – you don’t know until you try, right?

So if you need more hangers for all your clothes, or more pillows or blankets for the bed, the hotels are there to answer requests.

  1. Save it for a rainy day

While holidays might be planned to perfection, things can always change, and by that we mean the weather.

Make sure your clients are armed with a list of activities to do in case their ideal destination is raining, because there’s nothing worse than not having any back-up plans for bad weather.

  1. Get some beauty sleep

Are they landing in their destination very early in the AM? There’s nothing worse than getting off a long-haul flight and spending the day feeling gross and in need of a shower (or a nap for that matter).

TAC recommends booking their hotel room for the night before they land, meaning clients can go straight to their room and not have to wait around until the afternoon check-in time to freshen up.

Email the Travel Weekly team at traveldesk@travelweekly.com.au

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