Travel Agents

helloworld shake up delivers for agents

Hannah Edensor

Helloworld’s recent shake up of its Associate and Affiliate Network resources is already paying off.

The company’s new realignment, aimed at better meeting the needs of the network, is working wonders for its 1200 independent agents, as well as suppliers.

Support for agents is of top priority for helloworld, with a review of the value proposition for each of the network groups underway to keep this trend afloat.

In recognition of the importance of the independent agency models, David Padman’s role has been stretched to now incorporate the Affiliate and Concorde Agency Networks.

Three dedicated National Network Managers are now in place, reporting directly to Padman, including:

  • Michelle Ryan, the National Manager of Affiliates and Concorde Agency Network.
  • Steve Brady, who was previously General Manager Commercial, Travel Indochina (now Insider Journeys) was appointed National Manager Associates in February.
  • Kate Cameron is National Manager of helloworld for business.

“As Australia’s largest independent agency network, helloworld delivers a compelling solution for Independent agents at a Corporate, Associate, and Affiliate level,” Padman said.

“Michelle and Steve’s appointments strengthen our ability to provide our Associate, Affiliate and Concorde agents with strategic direction, management and support.”

“We continue to listen and work closely with our independent agents to ensure they are deriving maximum benefit and support as part of helloworld including the benefits that flow from our scale and negotiating power, networking, market leading technology, systems and tools.”

“A number of major initiatives are in the pipeline which will further entrench the advantage our Independent agents enjoy and which will be unveiled over coming months.”

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