Cruise

Aussie Sues cruise line and travel agency over holiday chaos

Hannah Edensor

Royal Caribbean Cruises and travel agency, Travel Masters, have come under fire from a passenger who was refused entry onto a New Caledonia-bound Legend of the Seas ship because he didn’t pack his passport, and now he’s trying to sue.

According to News Corp reports, former Gold Coast mayoral candidate John Abbott claims he was told he wouldn’t need his passport as he and his partner had no interest in disembarking at the international ports, and the cruise was a round-trip back to Oz.

Abbott launched the legal action with a whopping 20-page statement against both Travel Masters and RCL Cruises, which he submitted to the Southport District Court on January 24, per News Corp.

Abbott claims as a result of being refused entry to the cruise liner, he has suffered heart palpitations, an eating disorder, feelings of “helplessness and rejection” and even lost his relationship with his would-be cruising partner Laurel Brown, going their “separate ways” shortly after being denied access to the cruise ship.

The statement of claim accuses RCL and Travel Masters of breaching contracts and acting contrary to Australian consumer and migration laws.

Abbott claims he and Brown did not wish to get off at the ports of Island of Lifou and Isle of Pines, and so would require normal forms of identification like a license.

The 70-year-old however, was told upon arrival he needed a passport “to avoid unnecessary delays by immigrations officials during ship clearance”, the claim stated.

The claim also stated that Abbott received a letter from the Australia Borderforce in May last year that informed him he would not require a passport.

Abbott insists the action taken means he and his partner at the time missed a “once-in-a-lifetime opportunity” to enjoy the “atmosphere of the ‘60s”, which was the cruise in question’s theme.

“As the promoter states (the cruise was) ‘a unique experience’ thus meaning it is not likely to happen again and Abbott was well aware of this when he and Brown booked the cruise,” the claim read, per News Corp.

Abbott also missed out on other “advertised delights” including spending the “pleasure cruise” with partner, Brown, it added.

“The contract is to provide enjoyment, relaxation and free from vexation but Abbott and Brown were denied this and instead the cruise became a cruise of regrets, dismay, frustration, alienated from his partner and friends, anger and a feeling of being denied unduly, rejected, the mystery of what have been and above all, missing out. These feeling persist and the memories linger unrelentingly,” it stated.

Now, Abbott is demanding a whole list of compensation, including a $750,000 “tax free” payment, two round-trip cruises for two people with limousine pick-up AND a chartered private jet to the cruises, should they leave from an interstate port.

He also is demanding up to $100,000 in spending money, on top of $33.04 reimbursement for travel expenses, the cost for the original trip and $169.11 in interest.

Image credit: Gold Coast Bulletin

SEE WHAT PEOPLE ARE SAYING

  • Dean Williamson

    Even if he wins this frivolous lawsuit he should not be allowed to travel again due to his serious medical conditions! If the agent did give the incorrect advice they should have some liability but how was the cruise line at fault and how did he come up with that stupid amount of compensation.
    I hope he loses and gets stuck paying all court costs for wasting their time.

  • Upandaway

    Why you would even consider boarding a cruise ship for an international departure is beyond me. It would have been an interesting scenario should either of them require medical attention onshore. I think Ms Brown probably went her separate way because he was an over the top, narcissistic pain in the proverbial.

  • S. Fox

    This man is not mentally competent. In fact he is probably insane.

  • S. Fox

    Based on my two dozen or so cruises, I would have to say the gentleman bringing this lawsuit is not in his right mind. A passport would have solved all problems here.

Travel Agents

Big Fat Agent Wrap

by Vanessa Bussoletti

It doesn’t get more jam-packed than this, readers. Unless you count our jam sandwich because that’s overflowing all over our desk.

Share

CommentComments

Tourism

“We’re all getting robbed”: Vic tourism hit by scam

by Hannah Edensor

At least nine Victorian tourist attractions have been hit by a credit card scam. We too were busted for buying clothes under our boss’s name but only to avoid buyers shame in the office.

Share

CommentComments

Hotels

What can you actually take from hotel rooms?

We could tell you this was an exclusive insight into what you can get away with stealing from hotels, but we’d be lying. We nicked it off an online forum.

Share

CommentComments

Aviation

At last, Qantas inflight Wi-Fi takes off

by Hannah Edensor

As 56% of travellers get stoked about Qantas’ inflight Wi-Fi, our concern lies with the other 44% who clearly hate looking at cats on YouTube.

Share

CommentComments

Destinations

Travel warnings for Gallipoli after terror threats

by Hannah Edensor

New updates on Smart Traveller have upgraded warnings for Turkey with news Anzac Day commemorations could be a target of terror attacks.

Share

CommentComments

Travel Agents

Flavour of the Week

Find out who won new roles & who fell on their swords in this week’s Flavour of the Week. Yes, we added that sword bit for effect.

Share

CommentComments

Cruise

Cruising for young travellers is finally here

This first of its kind cruise brand had us at ‘Wine & Paint Classes’ because it combines two of our favourite things. Well, one, we hate painting.

Share

CommentComments

Technology

52% of travellers swayed by Facebook photos: study

All of our Facebook friends’ photos inspired us to travel. And by ‘friends’ we mean the public profiles we stalk because we only have 4 friends.

Share

CommentComments

Tourism

Is your boss the Executive of the Year?

We tried to nominate ourselves for this award, but apparently ignoring the boss and pretending to be your own boss doesn’t actually make you CEO.

Share

CommentComments

Travel Agents

Final week of LAX agent incentive kicks off

We’re re-running this again from Monday (minus the typos). You get déjà vu & we do less work. A win-win, we say.

Share

CommentComments

Destinations

A world of special Sunshine Coast Deals

by Vanessa Bussoletti

Visit Sunshine Coast has partnered with Escape Travel to launch a major new campaign offering a wide range of activities […]

Share

CommentComments

Hotels

Big Fat Hotel Wrap

by Vanessa Bussoletti

If you read one thing today make sure it’s Travel Weekly’s hotel wrap. Actually, your medication instructions and train timetable probably take priority.

Share

CommentComments