Cruise

Aussie Sues cruise line and travel agency over holiday chaos

Hannah Edensor

Royal Caribbean Cruises and travel agency, Travel Masters, have come under fire from a passenger who was refused entry onto a New Caledonia-bound Legend of the Seas ship because he didn’t pack his passport, and now he’s trying to sue.

According to News Corp reports, former Gold Coast mayoral candidate John Abbott claims he was told he wouldn’t need his passport as he and his partner had no interest in disembarking at the international ports, and the cruise was a round-trip back to Oz.

Abbott launched the legal action with a whopping 20-page statement against both Travel Masters and RCL Cruises, which he submitted to the Southport District Court on January 24, per News Corp.

Abbott claims as a result of being refused entry to the cruise liner, he has suffered heart palpitations, an eating disorder, feelings of “helplessness and rejection” and even lost his relationship with his would-be cruising partner Laurel Brown, going their “separate ways” shortly after being denied access to the cruise ship.

The statement of claim accuses RCL and Travel Masters of breaching contracts and acting contrary to Australian consumer and migration laws.

Abbott claims he and Brown did not wish to get off at the ports of Island of Lifou and Isle of Pines, and so would require normal forms of identification like a license.

The 70-year-old however, was told upon arrival he needed a passport “to avoid unnecessary delays by immigrations officials during ship clearance”, the claim stated.

The claim also stated that Abbott received a letter from the Australia Borderforce in May last year that informed him he would not require a passport.

Abbott insists the action taken means he and his partner at the time missed a “once-in-a-lifetime opportunity” to enjoy the “atmosphere of the ‘60s”, which was the cruise in question’s theme.

“As the promoter states (the cruise was) ‘a unique experience’ thus meaning it is not likely to happen again and Abbott was well aware of this when he and Brown booked the cruise,” the claim read, per News Corp.

Abbott also missed out on other “advertised delights” including spending the “pleasure cruise” with partner, Brown, it added.

“The contract is to provide enjoyment, relaxation and free from vexation but Abbott and Brown were denied this and instead the cruise became a cruise of regrets, dismay, frustration, alienated from his partner and friends, anger and a feeling of being denied unduly, rejected, the mystery of what have been and above all, missing out. These feeling persist and the memories linger unrelentingly,” it stated.

Now, Abbott is demanding a whole list of compensation, including a $750,000 “tax free” payment, two round-trip cruises for two people with limousine pick-up AND a chartered private jet to the cruises, should they leave from an interstate port.

He also is demanding up to $100,000 in spending money, on top of $33.04 reimbursement for travel expenses, the cost for the original trip and $169.11 in interest.

Image credit: Gold Coast Bulletin

SEE WHAT PEOPLE ARE SAYING

  • Dean Williamson

    Even if he wins this frivolous lawsuit he should not be allowed to travel again due to his serious medical conditions! If the agent did give the incorrect advice they should have some liability but how was the cruise line at fault and how did he come up with that stupid amount of compensation.
    I hope he loses and gets stuck paying all court costs for wasting their time.

  • Upandaway

    Why you would even consider boarding a cruise ship for an international departure is beyond me. It would have been an interesting scenario should either of them require medical attention onshore. I think Ms Brown probably went her separate way because he was an over the top, narcissistic pain in the proverbial.

  • S. Fox

    This man is not mentally competent. In fact he is probably insane.

  • S. Fox

    Based on my two dozen or so cruises, I would have to say the gentleman bringing this lawsuit is not in his right mind. A passport would have solved all problems here.

Destinations

10 bucket list-worthy places for every traveller type

by Sophie Harrison

We had Surfers Paradise Wax Museum atop our bucket list, but have since replaced it with the Trash Museum in Connecticut.

Share

CommentComments

Aviation

The Big Fat Airline Wrap

It’s the very best of airline news rounded up in one place. And if you want to know why there’s a picture of canoes instead of planes you’ll have to click on the article.

Share

CommentComments

Travel Agents

Virgin Holidays leads by example in sealife tourism

by Hannah Edensor

Virgin Holidays continues to protest animals in captivity, and we’re totally on board if you don’t count the rat we trapped in our kitchen last night.

Share

CommentComments

Travel Agents

Travel’s pay gap between men and women bigger than ever

by Hannah Edensor

Do you have a sneaking suspicion your male counterpart earns more than you? Like a lot more? Confirm your hunch with this shocking news.

Share

CommentComments

Tourism

Agents Continue to send clients to Hawai’i

by Amy Bryant

Aussies’ love affair with Hawai’i continues to grow. That’s not to suggest there’s any extramarital shenanigans going on, however.

Share

CommentComments

Aviation

Golfing tourists in tragic crash near Essendon Airport

by Hannah Edensor

Tragedy strikes Essendon Airport this morning after a charter flight carrying golfers to King Island crashed into shops shortly after take-off.

Share

CommentComments

Destinations

Win a luxe Vanuatu holiday for two

Did you miss yesterday’s story on how to win a luxury trip to Vanuatu? We hit CTRL-A, CTRL-C and voila – here it is again!

Share

CommentComments

Cruise

Get a look at Azamara’s new ship arriving in Melbourne

Azamara sounds like a spell out of Harry Potter, but instead it’s the proud parents of Azamara Journey, the ship making her first trip down under.

Share

CommentComments

Travel Agents

Travel agent completes $15,000 bookings while in labour

by Hannah Edensor

We’ve never given birth ourselves but if the movies are anything to go by, we should be shouting ‘Give me my epidural’, not ‘How much for a room?’

Share

CommentComments

Wholesalers

Ormina Tours Redefines the Small Group Travel Experience

by Amy Bryant

Thesmall group itineraries are intimate and uniquely designed. But if its not for you, private journeys are tailor-made exactly to your interests, providing a personalised luxury European experience.

Share

CommentComments

Cruise

What will happen when millenials start river cruising?

by Tara Harrison

Uniworld’s new millennial product promises it won’t be a booze cruise, leaving us no choice but to withdraw our booking.

Share

CommentComments

Wholesalers

It’s The Big Fat Wholesaler Wrap

by Amy Bryant

This very detailed and insightful wrap up of wholesaler news is A+. Well, that’s the feedback anyway, we haven’t read it yet.

Share

CommentComments