News

Flight Centre acquires game changing itinerary company

Flight Centre Travel Group (FCTG) just fast-tracked its digital transformation by acquiring a tech company that has changed the game when it comes to itineraries.

That’s right folks, they’ve added Toronto-based company Umapped to their collection.

Umapped provides travel documentation, communication and itinerary management software to the travel industry.

According to a statement from FCTG on the ASX, the acquisition will enhance the company’s web and mobile services to deliver upgraded documentation, better templates and seamless, real-time communication between consultants and customers.

Umapped’s products, which are already being used by FCTG’s GOGO wholesale business in the USA, will now be rolled out in other GCTG businesses globally and will be a key feature of FCB 2.0, the next generation Flight Centre brand offering in Australia.

The products include the Trip Publisher itinerary builder and TripLinQ API services, which consolidate bookings, curated content and real-time location data into a single interface.

multichannel-product-wide

The software transforms travellers’ quotes and documents from static emails and PDFs to a collaborative, living itinerary.

It also provides consultants access to collaborative features, chat and real-time updates that are delivered to their customers.

“We have been impressed with the platform and believe it can have a positive impact on our consultants’ productivity and on our customer’s travel experiences,” FCTG CEO Graham “Skroo” Turner said.

“We continue to invest in systems and teams that can surface our expertese, but also make millions of engagements with our customers easier and more personal. We hope to deploy unmapped software in several countries within a year.”

FCTG will acquire 100 per cent ownership of Umapped, which has a team of 16 people, including an 11-person development team.

SEE WHAT PEOPLE ARE SAYING

  • XFLIGHTY03

    I found Umapped interface clunky and a lot less user friendly and confusing than Axus or even Travefy.

Tourism

Big Fat Aloha Friday Wrap

It’s that time again! So mix up a few mai tais and throw caution to the wind as you peruse all the latest Hawaiian holiday news.

Share

CommentComments

Cruise

MSC Cruises enters ultra-luxury market with four new ships

Meanwhile, Travel Weekly will be entering the pub as soon as this story is up to celebrate the start of the weekend. And these new ships, of course.

Share

CommentComments

Technology

You can now book flights using Instagram photos

Looks like we’re going to go broke every time one of our friends posts a travel snap on Instagram.

Share

CommentComments

Tourism

Nine travel trends to look out for in 2019

In other news, some major trends we are trying to bring back include rainbow shoelaces, fuzzy bucket hats and constantly being at least 15 minutes late.

Share

CommentComments

Destinations

YUM: TripAdvisor ranks the top 10 pizzerias in Australia

This list has got us experiencing some serious pizza FOMO. Please excuse us while we shamelessly run out of the office in search of the closest pizza restaurant.

Share

CommentComments

Travel Agents

“Don’t compete, find your niche”: High-achieving agent spills secrets to success

Wanna know how to beat OTAs? Ever considered working for yourself? Feel like having a midday wine to put a full stop on the week? All this and more just a click away. Kinda.

Share

CommentComments

Travel Agents

Big fat agent wrap

Hey, agents! To celebrate this very special Friday, we’ve got a cool wrap for ya. Okay fine, we do it every Friday. But that doesn’t make it any less cool.

Share

CommentComments

Destinations

2019 Meet Hawaii Guise released by Hawaii Tourism Oceania

Hawai‘i Tourism Oceania has released its 2019 Meet Hawai‘i Guide, to assist meeting and event organisers to plan their business event, conference or incentive program in Hawai‘i.

Share

CommentComments

News

Flavour of the Week

To us, impressive means being able to fit as much food in your mouth at one time, which we will demonstrate at lunch. But these industry guns are a different version of impressive. The classier kind.

Share

CommentComments

Travel Agents

ATTN AGENTS: Get in quick for the biggest ski famil in the biz

Nobody panic, but the qualifying period for the Sno’n’Ski Canada Mega Fam is coming to an end!

Share

CommentComments

Tourism

Island of Hawaii Visitors Bureau and Hawaii County announce Pono Pledge

The Island of Hawaii Visitors Bureau (IHVB) and County of Hawaii have partnered to launch the “Pono Pledge,” a new public information campaign aimed at educating and encouraging residents and visitors to be safe, responsible and respectful to each other and the environment while enjoying the bounty of the island of Hawaii.

Share

CommentComments

Destinations

Sizzlin’ October news from the island of Hawaii

It’s time to celebrate! The most visited portion of Hawaii Volcanoes National Park has officially reopened after a four-month closure.

Share

CommentComments