News

Flight Centre acquires game changing itinerary company

Flight Centre Travel Group (FCTG) just fast-tracked its digital transformation by acquiring a tech company that has changed the game when it comes to itineraries.

That’s right folks, they’ve added Toronto-based company Umapped to their collection.

Umapped provides travel documentation, communication and itinerary management software to the travel industry.

According to a statement from FCTG on the ASX, the acquisition will enhance the company’s web and mobile services to deliver upgraded documentation, better templates and seamless, real-time communication between consultants and customers.

Umapped’s products, which are already being used by FCTG’s GOGO wholesale business in the USA, will now be rolled out in other GCTG businesses globally and will be a key feature of FCB 2.0, the next generation Flight Centre brand offering in Australia.

The products include the Trip Publisher itinerary builder and TripLinQ API services, which consolidate bookings, curated content and real-time location data into a single interface.

multichannel-product-wide

The software transforms travellers’ quotes and documents from static emails and PDFs to a collaborative, living itinerary.

It also provides consultants access to collaborative features, chat and real-time updates that are delivered to their customers.

“We have been impressed with the platform and believe it can have a positive impact on our consultants’ productivity and on our customer’s travel experiences,” FCTG CEO Graham “Skroo” Turner said.

“We continue to invest in systems and teams that can surface our expertese, but also make millions of engagements with our customers easier and more personal. We hope to deploy unmapped software in several countries within a year.”

FCTG will acquire 100 per cent ownership of Umapped, which has a team of 16 people, including an 11-person development team.

SEE WHAT PEOPLE ARE SAYING

  • XFLIGHTY03

    I found Umapped interface clunky and a lot less user friendly and confusing than Axus or even Travefy.

Destinations

Tripadvisor names top 10 foodie experiences worldwide

Because what’s a Friday without a story filled with pictures of delicious food from your pals at Travel Weekly?

Share

CommentComments

Aviation

Air France to welcome its first female CEO

This is a huge win for the airline industry, considering only 12 out of 286 IATA airlines are run by women.

Share

CommentComments

Cruise

ATTN AGENTS: Royal Caribbean launches its biggest incentive yet!

Just when you thought all the exciting end of year incentives were over, RCL has gone and blown our expectations launching their biggest consultant incentive yet.

Share

CommentComments

Hotels

The off-the-grid cabins every city-slicker is dying to book

by Melina Gouveia

Ditch the commitments, heed the call of the wild, and cure your nature deficient disorder with these swanky cabins.

Share

CommentComments

Aviation

Let’s make Poke! Hawaiian Airlines’ industry guests join Chef Lee Anne Wong in Sydney

Hawaiian Airlines hosted a fun promotion at the Sydney Cooking School recently inviting guests including key travel industry partners to meet Hawaiian Airlines Executive Chef Lee Anne Wong

Share

CommentComments

Destinations

Why Hawaii is the perfect destination for conferences and incentive groups

From lei greetings and a backdrop of palm trees, to white sand beaches and championship golf courses, the Hawaiian Islands are the ideal destination for memorable meetings, conventions and incentive programs.

Share

CommentComments

Destinations

What’s new in Kauai?

Check this list to see what’s happening in Kauai, Hawaii.

Share

CommentComments

Destinations

Sizzlin’ December news from the Island of Hawaii

As winter weather arrives on the continental United States, the island of Hawaii’s golden beaches, tropical weather, fresh cuisine and bounty of activities beckon visitors to experience it all.

Share

CommentComments

Hotels

Big Fat Hotel Wrap

Buckle up, because this is possibly one of the longest hotel wraps we’ve ever done. And if you read it slowly enough, you might be able to procrastinate until the weekend!

Share

CommentComments

Destinations

TTC CEO John Veitch tips Egypt as “the hot destination” for 2019

And that’s not just because of the temperature! Though we assume it would also be very hot climate-wise, considering it’s mostly desert.

Share

CommentComments

Road & Rail

Big Fat Road & Rail Wrap

We’ll save our usual procrastinating joke because this road and rail wrap is short and sweet – so you’ll have to find another excuse not to do any work today.

Share

CommentComments

Aviation

Start packing lighter: Aussie airlines are now weighing carry-on bags

However, there’s no rule to stop you wearing everything you own to thwart baggage weight restrictions instead. Well, not yet.

Share

CommentComments