Cruise passengers receive lifetime bans after getting stuck in a lift

Cruise passengers receive lifetime bans after getting stuck in a lift

There are few things more panic-inducing than being stuck in a lift.

What about being punished for trying to escape? A passenger on board a Carnival Cruise Line ship claims he and his travelling companions were “mocked” and received lifetime bans from sailing with the line after they became stuck in a lift.

But the cruise line claims there are two sides to the story.

Jacob Burrola posted to Facebook detailing the ordeal, claiming the elevator line had snapped and crew members were mocking and filming them while they were trapped inside.

“Meanwhile, passenger faints inside,” he said.

“Crew tells passengers another 45minutes won’t kill anyone after being stuck for over an hour with sick passengers on board.”

The post was accompanied by photos showing the lift door partially opened with what appears to be a staff member taking a photo or video on their phone and two videos of the passengers interacting with staff members trying to free them.

Capture2

Eric Kim, one of Burrola’s companions commented on the post claiming Carnival had placed the blame on them and issued a ban.

Capture

Travel Weekly reached out to the cruise line to get their side but is yet to receive a response.

However, according to a statement obtained by Fox News, the ban was due to “extensive damage to the elevator doors and cabling caused by the guests” and “their behaviour towards both other guests and crew”.

“There are always two sides to every story,” the statement read.

“We had a group of guests stuck in one of our elevators last week for approximately 30-40 minutes. Our onboard team was summoned to provide assistance. Unfortunately, because of the extensive damage to the elevator doors and cabling caused by the guests, the work took longer than expected.

“Given the extensive damage they caused to the elevator and their behaviour towards both other guests and crew we decided it was best for this group to find another cruise line to sail.”

Many have since commented on Burrola’s post suggesting he and his group had been jumping up and down in the lift, causing damage to the cabling.

Capture

Burrola has not responded to these accusations.

Email the Travel Weekly team at traveldesk@travelweekly.com.au

    Latest comments
    1. How could they possibly have caused damage to the cabling? Or the door fo that matter given they woudl not have had any tools apart from their own arms and legs!

carnival cruise line lift

Latest News

  • Cruise

Princess Cruises unveils Sanctuary Collection, Star Princess to sail Alaska in 2026

From the sunny port of Barcelona, the Sun Princess welcomed worldwide media aboard for an update on what’s new and what’s next for Princess Cruises today, 23 April. The setting also doubled as the official naming ceremony for Princess’ first sphere class ship which was live streamed around the ship for all guests to enjoy. […]

  • News

Collette special offers across peak northern summer season

Global tour operator Collette has announced a series of special offers on selected dates across a range of tours in the peak northern hemisphere 2024 summer season. Greece The offers include ‘Greece & Its Islands’ features classics such as the Parthenon as well as the picturesque islands of Mykonos and Santorini. A saving of $700 […]

  • Aviation
  • News

Air India and All Nippon codeshare between the two countries

Air India and All Nippon Airways have signed a codeshare agreement connecting their networks. The new commercial partnership will provide more travel opportunities for customers of both India’s leading global airline and the largest Japan’s largest carrier. Effective from 23rd May, the Air India and All Nippon Airways agreement will see passengers fly to their […]

  • News

A&K offers minimum 18 weeks paid parental leave

A&K Travel Group will now provide a minimum of 18 weeks paid parental leave for both care-givers, setting a new standard for the travel industry. By providing 18 weeks of paid time off for all new parents, regardless of gender, A&K Travel Group is not only enabling parents to spend valuable time with their newborns […]

  • Cruise
  • Luxury
  • News

Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit

Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]

  • Luxury

Malolo Island Resort opens brand new Spa

Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]