Travel Agents

CATO’s crisis management conference is coming up fast

Picture this: You arrive at work one morning to find local media and the family of a travelling client camped outside your place of work. Your client was caught up in something horrific overnight, and they’re demanding information.

  • Do you know what your obligations and responsibilities are?
  • Should you be contacting DFAT?
  • What are the insurance implications of the events?
  • What can you do to minimise damage to your hard-earned reputation?
  • Legally where do you and your colleagues stand?

Would you have the knowledge, insights and skills to quickly shift from ‘panic stations’ to ‘Don’t panic, I’ve got this’?

Preparation and planning are key to handling any crisis incident—a primary theme at CATO’s Crisis Management Conference in Sydney on 21 February, 2019.

This unique one-day event will have you thinking in a proactive manner as opposed to reacting after the fact putting you back in control.

“The Council of Australia Tour Operators (CATO) invites professionals from all corners of the travel industry to attend this invaluable conference”, said CATO Managing Director, Brett Jardine.

The conference comprises a series of keynote presentations and panel discussions from experts in Communications and Public Relations, Technology, Crisis Leadership, Insurance and Legal aspects of Crisis Management—critical insights for anyone in the travel industry from retail and corporate travel agencies, wholesalers, tour operators, airlines, cruise lines and more.

“A crisis can impact any travel operator or intermediary in an instant. Do you know what ‘crisis ready’ looks like?” said Jardine.

Attendees likely to benefit most from attending this event include tour operators, wholesalers, retail agents and mobile consultants.

The event program is now available and online registration can be completed here.

The conference is generously sponsored by RiskLogic—the leading provider of resilience services for the public, private and not for profit sectors in Australia and New Zealand.

For more information, please contact CATO Managing Director, Brett Jardine on 0419 724 909 or bjardine@cato.travel

SEE WHAT PEOPLE ARE SAYING

Wholesalers

Big fat wholesaler wrap

Happy Monday readers! Have we got a wholelotta wholesaler news for you! Not really, this wrap is quite short, we just wanted to use a pun.

Share

CommentComments

Tourism

Here’s why Japan is the best country for solo travellers

Whether you’re looking to go on a journey of self-discovery or just plain don’t like people, solo travel has a little something for everyone.

Share

CommentComments

Travel Agents

Barry Mayo talks home-based: “It’s the satisfaction of being in control of your time”

by Ali Coulton

Having completely lost control of our time for quite a while now, we’re considering a career change after reading this.

Share

CommentComments

Travel Agents

Incentive Alert: Win the ultimate LA trip

Put a nice full-stop on your week by giving yourself the opportunity to win a banger of a trip. Or just have a few cheeky wines like the rest of us.

Share

CommentComments

Hotels

Airbnb slams tourism council’s “one-size-fits-all” recommendations for short-stay sector

Can’t stand Airbnb? Do you wish it could just piss off out of the tourism industry forever? Well, this will surely help get your rage on.

Share

CommentComments

Tourism

RESEARCH: A quarter of travel choices are made based on food

Similarly, the majority of Travel Weekly’s choices are also based on food. In fact, right now we’re deciding whether to finish another article or abandon ship and go get a kebab instead.

Share

CommentComments

Cruise

Virgin Voyages officially open bookings, announces private beach club

Tickets for Virgin’s much-anticipated ship, Scarlet Lady, are now on sale. We tried to convince our boss to buy us a ticket for ‘research purposes’ but he just laughed. We’re raking it as a maybe.

Share

CommentComments

Aviation

More Jetstar drama as airline apologises for refusing to fly home disabled passenger

Another day and another negative incident involving Jetstar. In more positive news, Travel Weekly’s editor has just found a $2 coin under his desk.

Share

CommentComments

Aviation

Mystery recipient of phone call by MH370 pilot revealed

As recent research points to a new possible crash site for the missing Malaysia Airlines flight, another mystery surrounding the incident has now been solved.

Share

CommentComments

Cruise

Dream Cruises celebrates launch of Explorer Dream with roadshows

The celebrations kicked off in Sydney on Thursday night. Please excuse us for filing this story a day late – we’re still recovering from all the champagne we drank on the night.

Share

CommentComments

Aviation

Airbus to cease production of A380 superjumbo jet

by Ali Coulton

The announcement signals the end of an era for the aviation industry. We’ll be raising a tearful glass to the ‘giant of the skies’ at knock-off drinks this afternoon.

Share

CommentComments

Tourism

Flavour of the week

Break out the welcome cupcakes and spring for some Nescafé Gold. It’s time to welcome the industry’s latest recruits.

Share

CommentComments