Cruise

Carnival brings out Game-Changing Guest Experiences

Amy Bryant

Carnival Corporation unveils highly personalised concierge services through Ocean Medallion.

The company said it has developed the world’s first interactive guest experience platform capable of transforming holiday travel into a highly personalised and elevated level of customised service for millions of guests.

The company unveiled the Ocean Medallion™, a first-of- its-kind wearable device that enables a personal concierge by bridging the physical and digital worlds to deliver a new level of personalised service not previously considered possible — including sophisticated way of finding food and beverage on demand, an array of interactive gaming, personalised entertainment experiences and more.

Weighing about 50 grams and with a diameter of about 2.5 centimetres, the disc can be accessorised with jewellery, clips, key chains and bands or simply carried in a pocket or pocketbook.  Powered by proprietary technology developed by Carnival Corporation that features an Internet of Things (IoT) network of intelligent sensors and experiential computing devices, the Ocean

Medallion revolutionises guest service not only for the cruise industry, but the broader leisure industry. It was introduced by CEO Arnold Donald on January 5.

The Ocean Medallion goes well beyond the growing number of wearables used by theme parks and other leisure companies by leaving behind the required action of “tap” and ushering in a new paradigm for guest interactions.

Some of its benefits will:

  • streamline and expedite the port embarkation and disembarkation process
  • allow guests to access their staterooms as they approach the door (no keycard required)
  • locate friends and family around the cruise ship
  • enable guests to purchase merchandise without any transaction, cards or paper
  • deliver enhanced dining experiences based on food and beverage preferences
  • power an array of interactive gaming and immersive entertainment experiences
  • significantly enhance interactions with crew members and guests.

“With this interactive technology platform, we are poised to have our global cruise line brands at the vanguard of forever changing the guest experience paradigm – not just in the cruise industry but in the larger vacation market and potentially other industries,” Donald said.

The new guest experience platform will debut on Princess Cruises’ Regal Princess in November 2017, followed by Royal Princess and Caribbean Princess in 2018. The new Medallion Class on Princess Cruises will be rolled out over multiple years on the entire Princess Cruises fleet.

SEE WHAT PEOPLE ARE SAYING

Hotels

Big Fat Hotel Wrap

by Vanessa Bussoletti

There are three things we read religiously at Travel Weekly – Economist, The Monthly & the weekly Hotel Wrap. And even those first two are a lie.

Share

CommentComments

Cruise

Getaway celebrates birthday with major giveaway

Getaway is celebrating its 25th birthday by teaming up with Scenic for the ultimate travel prize. No, Catriona Rowntree won’t be accompanying the winner.

Share

CommentComments

Destinations

7 Tips to Tackle Hong Kong for Rugby Sevens

by Amy Bryant

We’d be totally behind the Rugby Sevens if we had even the slightest understanding of what it was. Then again, we didn’t know what a telegram was either.

Share

CommentComments

Travel Agents

Travel insurance closes the gender gap

by Hannah Edensor

This business is offering female travellers discounts that reflect the gender wage gap, and we’ve already popped the champers to cheers this move.

Share

CommentComments

Aviation

Brexit already damaging travel industry: Branson

by Hannah Edensor

Sir Richard Branson has been in the news a lot lately, and today he’s raking Brexit over the coals. Although no actual coals were involved.

Share

CommentComments

Destinations

Tourists trapped on Whitsundays with dwindling supplies

The chaos caused by Cyclone Debbie isn’t over yet, with airlines and hotels working to help travellers evacuate the severely damaged region.

Share

CommentComments

Tourism

What the Aussie travel landscape looks like right now

by Hannah Edensor

Work in travel? Haven’t the foggiest where it’s heading? Then this will be like a de-fogging machine to the mind.

Share

CommentComments

Tourism

NSW tourism industry down 10,000 jobs

A new report is suggesting we’ll be 10,000 jobs short of a full house by 2020. Not that we’re looking for card players or casino workers, however.

Share

CommentComments

Hotels

The Scoop on Hyatt Regency Sydney’s Launch Party

by Amy Bryant

We love a good party, we once attended one we weren’t even invited to. By once, we mean often.

Share

CommentComments

Travel Agents

Beauty and the Beast captivates industry

We were singing along to ‘Tale as Old as Time’ at the top of our lungs until a staff member quietly asked us to leave.

Share

CommentComments

Destinations

Explore Hong Kong aboard a Restaurant Bus

If you love exploring the wonders of our planet and sitting your butt firmly on the couch, then this new attraction merges your two passions.

Share

CommentComments

Cruise

Big Fat Cruise Wrap

This cruise wrap is coming to you from the balcony suite of a ship in the Pacific. Just kidding, it’s from our desk strewn with snacks and coffee cups.

Share

CommentComments