Road & Rail

Avis awarded for service

Kate Webster

Recognising its ability to deliver personalised service and exceed customer expectations, Avis Car Rental Australia has been honoured with two major consumer awards.

For the second year running, Avis Australia was ranked the top car rental operator in the annual Canstar Blue customer satisfaction ratings while its commitment to customer service was also acknowledged by Reader’s Digest, which awarded the company its annual Quality Service Award for Car Rental.

Launched in 2010, Canstar Blue researches, compares and rates products and services across more than 100 different categories to help consumers make the best purchasing decisions for their needs.

The car hire company ranked with the highest Canstar Blue rating among car rental companies after receiving five-stars for its booking process, customer service, availability of accessories, transparency of costs and fees, value-for-money and overall customer satisfaction.

Head of Canstar Blue Megan Doyle said Avis Australia had now led the ratings survey for four of the past five years.

“Avis has performed consistently well in our ratings, which is a strong indicator that it provides an open and honest service in Australia,” Doyle said.

Reader’s Digest Quality Service Award winners are determined by a survey of 1,500 Australian adults conducted by leading market research company Catalyst Marketing and Research. Respondents are asked to nominate service providers they have personally used and rank their performance in a number of areas, including personalisation, efficiency, reliability and overall satisfaction.

Avis Australia senior vice president and managing director, George Proos said “These awards acknowledge the efforts of all our Avis staff.”

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