Are agents too smart for their own good?
We often feel under-qualified when applying for new roles – but in the travel industry, the opposite could be true.
Thats right, over one in three Aussie travel and tourism workers are over-qualified for their jobs – and have qualifications and training they don’t need.
But so what you say?
Well, over-qualification costs Aussie workers a whopping $4 billion every year nation-wide. That’s a lot of money for training that you don’t need.
SkillsIQ’s Right Skills. Right Time? Report shows that 2.5 million Australian workers spend time and money on qualifications that are not required for their current role (basically throwing away their hard-earned dollars).
For the uninitiated, SkillsIQ is a national not-for-profit organisation – and is working closely with a number of people-facing sectors, including the tourism industry, to develop clear standards to make sure Aussies have the right skills for their present and future jobs.
The Right Skills. Right Time? Report measures the gap between the required and actual skills (through qualifications) of 10 million Aussie workers across 400 people-facing occupations, including tour guides, event managers and front desk attendants.
SkillsIQ CEO Yasmin King said Aussies in people-facing roles need more practical skills, and are wasting too much time and money on education and tuition fees.
“In more than half of the people-facing sectors we looked at, anywhere between one in three to more than half of the workers had qualifications they didn’t need and which often failed to deliver the necessary practical skills,” she said.
“This over-qualification costs Australians $3.6 billion annually in foregone income due to time spent in unnecessary study and $555 million in superfluous tuition fees – that’s a total cost of $4.1 billion each year.
“Our research shows that it may not always be the best option for younger people to favour a higher qualification over practical work experience early in their working lives. A hotel receptionist doesn’t need an Advanced Diploma of Travel and Tourism management, they need practical VET skills,” King added.
The average employee turnover rate in the Aussie tourism industry was 66 per cent in 2015. Almost 70 per cent of Tourism businesses identified skill deficiencies within their workforce.
Skill deficiencies because they’re over-qualified – but lack practical skills needed to excel in the tourism industry.
Over-qualified staff tend to be more dissatisfied, counter-productive, take more breaks and lack the skills necessary to perform at work.
This can cost tourism business owners time and money to retrain and replace over-qualified team members who leave their jobs (after figuring out they’re over-qualified, obvs).
“Four in five parents want their children to go to university rather than undertake vocational education yet nine out of the ten jobs forecast to have the greatest growth in the next five years can be achieved through training courses provided through vocational and educational training,” King said.
“This isn’t about avoiding higher qualifications – more about making sure you’re getting the right qualifications at the right time in your career. It’s also a question of whether higher qualifications are what will give you the skills and career progression you’re looking for.”
King also said the Right Skills.Right Time? Report is the first step in a conversation about how the travel industry can address the issue of skills mismatch now and in the future.
“The travel and tourism sector must translate clearly defined entry requirements into the form of practical skills to address the sector’s over-qualification trend,” she said.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
over-qualification Right Skills. Right Time? Report SkillsIQ travel industryLatest News
Vivid entice globally-renowned chefs for Vivid Food 2024
From near and far, some of the hottest names in the culinary world will appear at Vivid Sydney this year as part of Vivid Food, embracing the festival’s 2024 theme, ‘humanity’, and highlighting food as a fundamental part of the human experience, connecting us all through the universal language of cuisine. This year’s roster of […]
Air New Zealand returns to Hobart and Seoul
Air New Zealand will resume flying to Hobart, it revealed today in its summer schedule update. It also announced it will be returning to Korean capital Seoul. Both the Auckland to Hobart and Auckland to Seoul routes will be seasonal services, with Air New Zealand operating three direct flights a week to each destination over the summer […]
European Waterways targets multi-generational families with ‘Floating Villa’ deal
In today’s fast-paced world, finding quality time for multi-generational bonding can be a challenge. European Waterways’ hotel barge cruises offer families the opportunity to enjoy the ultimate luxury vacation with a private charter experience. They say “it’s like having your own private ‘floating villa’ in a different village every day, made extra special by a […]
Luxury Escapes launches ‘sail away’ sale
Luxury Escapes has announced its biggest cruise event of the year. The limited-time Sail Away Sale gives cruisers the chance to experience luxury at a cheaper price point. The selection of handpicked offers include exclusive add-ons such as generous onboard credit, bonus value, pre & post-cruise stays, and more. Destinations including Europe, Asia, Australia, and […]
Rex-owned National Jet Express (NJE) adds weekly charter between Brisbane and Orange
National Jet Express (NJE), a Rex Group member, today announced the commencement of weekly charter services between Brisbane and Orange in NSW for mining and civil contractor These services represent NJE’s eighth destination on the East Coast since commencing services from Brisbane in July 2023, and its first port in NSW. “We are delighted to […]
Bonza hires restructuring advisory amid turbulence at Miami-based owner 777 Partners
The financiers of low-cost regional airline Bonza have hired restructuring advisory KordaMentha to give them advice on the operations of the airline. Bonza, which launched in January last year, is a budget airline based on the Gold Coast. They fly to regional areas such as Cairns but do not fly to Sydney or Brisbane (they […]
Let the games begin. Viking introduces eye-watering benefits for the industry’s top 10 advisors
Are you one of the industry’s top agents? Well you’ll want to become one when you see the benefits of being invited into Viking‘s platinum club. The Platinum Club is the evolution of Viking’s top advisors incentive program. Just as platinum status celebrates the pinnacle of artistic achievement and platinum cards symbolise the financial elite, the […]
Best friends or frenemies? What is the REAL relationship between sales and marketing?
It’s the age-old business conundrum and a conundrum that becomes all the more important when budgets are squeezed. Which is more important, sales or marketing? The answer depends on who you ask, Journey Beyond’s Justine Lally and Alicia Triggs say. (Lead Image: Justine Lally and Alicia Triggs ) Journey Beyond is an experiential tourism group […]
The Walshe Group Announces Two Key Appointments
What we really want to know is whether they got joint or separate welcome parties.
FAMIL: Agents explore the delights of Mauritius on 7-day tour
Go green with envy as you read this fabulous itinerary! Time to book that second honeymoon.
Hamad International recognised as world’s best airport at 2024 Skytrax World Airport Awards
Hamad airport is so good it is almost considered a destination in itself. Ballina, up your game.
Saudi Arabia highlights tourism investment opportunities at global investment event
Now is the time to start looking at Saudi Arabia if you are not already. There's big things to come.
“Rampant” – Aussies warned as dengue fever cases spike in Bali
Worried about Bali belly? Now you have something else to worry about.
TTC Tour Brand reveals slew of deals across operators including Trafalgar and Contiki
Everybody loves a bargain and you could do lot a lot worse than check out these deals from TTC!
Fiji Airways partners with Porter Airlines in US growth bid
Any initiative that gets more people visiting the delights of Fiji is a good initiative.
Flight Centre launches CruiseHQ – a marketplace exclusively for agents
The cruise industry has surpassed pre-Covid levels so this isn't one to miss!
Feeling festive? Wendy Wu tours unwraps Christmas collection
Get the Christmas hols booked now and avoid spending it with that elderly relative with dubious political views.
OPINION: In a world of screens, we crave experience
If you get feelings of deep shame and regret when you see your screen time, don't worry - you're not alone.
Sun Princess: High-end dining and world class entertainment awaits
If you are a foodie and you are not currently on the Sun Princess, we really have to ask - what are you doing?
YouGov: 2 in 5 Aussies would pay more for a sustainable hotel
If you want to be REALLY sustainable you can go camping. You just might lose the will to live.
“Can planes swim?” – Planes become boats as Dubai Airport is savaged by severe storm
Unfortunately, "can planes swim?" is a real life question and not an opener to a really bad joke...
Explora journeys reveals bespoke outdoor furniture designed by Matteo Nunziati
This is making your plastic table and chairs look really bad now, isn't it?
Bangkok Airways targets growth with renewed Sabre deal
Two stories abut Sabre's growth in one week and its only Wednesday! Watchout world.
PR agency Example wins pitch for InterContinental Sydney
We also went in for the contract but they said that a 'Be Our Guest'- themed TikTok was unoriginal! The cheek.
Norwegian Cruise Line reveals culinary experience aboard Norwegian Aqua
Once again, this TW journalist REALLY regrets writing this before getting lunch.
Signature Queensland hosts luxury tourism event
Known for its tropical beaches and unique wildlife, Queensland also offers luxury.
Capella Sydney recognised in prestigious Travel + Leisure’s 2024 ‘it list’ of best new hotels
You know that 'it girl' at school who everyone wanted to hang out with? Capella is the hotel version of that.
Rex launches 72-hour fare sale with NO school holiday blackout so you can take your kids (if you want to)
Sadly, leaving your children at home whilst you go on holiday is generally frowned upon.
Adventure World offers chance to connect with “heart and soul” of the US
I mean who hasn't dreamed of a road trip around the US?! Go with Adventure World and you're less likely to get lost.
Fiji’s family-owned luxury resort Likuliku Lagoon launches its own app
We were relieved to find out that having a "concierge in your pocket" referred to an app on your phone.
Hawaii: The US’ laid-back front door for Australians
If you needed another sign that you should definitely head to Hawaii - this is it!
Sabre targets Asia Pacific growth with latest hire
Call the Avengers! Sabre continues its bid for world domination with latest hire.
Air New Zealand signs its largest EVER deal for sustainable aviation fuel
Air New Zealand makes huge step towards sustainable travel. We bet it recycles its rubbish properly too.
IHG Hotels & Resorts continues regional growth with Sunshine Coast Holiday Inn
This Holiday Inn looks considerably flashier than some of the ones we have stayed at in our time.
Budget carrier Scoot welcomes first of 9 E190-E2 aircrafts
Here at TW we would like to offer Embraer E190-E2 a warm welcome! It's not easy being the first of the fleet.
Singapore Airlines grows group passenger traffic by 13.9% for March
This is one of the few situations where an increase in traffic is a good thing.