Aviation

Airline charges passenger extra for having excessively long name

Airlines slap a lot of seemingly pointless charges on passengers that we don’t agree with.

Extra baggage fees, for example, it’s not our fault that we enjoy shopping while on holidays, WE’RE ONLY HUMAN.

Or being charged for food, um excuse me but it should ALWAYS be included in the price unless you want to deal with a planeload of hangry people making your life a living hell.

source

But the reason this passenger was charged extra on a Thai Airways flight really is something else.

A passenger was recently charged extra because their surname wouldn’t fit on their boarding pass.

Yep, they were fined because their name was too damn long and maxed out the allowed characters on their online booking system.

According to Pedestrian.tv when the passenger presented to the Thai staff at the airport check-in, they pointed out the info on their ticket didn’t match the name on their passport.

The passenger explained the situation but airline staff charged them an extra on the spot fee to correct the error.

The airline has since apologised and reimbursed the passenger, promising they would implement steps to prevent similar incidents.

“We apologise for the inconvenience since the internet booking system allows up to 25 characters each for the first name and family name when booking a ticket,” Thai Airways acting executive VP Wiwat Piyawiroj said, according to Pedestrian. 

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