Travel Agents

Agent Insider: Escape Travel’s Kiyah Rook

So often it’s the clients doing all the talking while agents sit quietly and listen. Well agents, think of this Insider feature as a private diary, published online.

This week’s Insider victim is Escape Travel Shellharbour Assistant Manager Kiyah Rook.

I knew I wanted to become an agent when…

I moved overseas for 2 years at the age of 14 and went to school in England and travelled Through Europe on the weekends.

My first day on the job was…

Hilarious, My Boss threw me into the deep end, got me to do online enquiries just pick up the phone and have a chat my boss said.

My favourite famil has to be…

African Safari with Infinity holidays dancing on the bar of luxury lodge Sabi Sabi in the late hours of the night.

My friends are constantly jealous of my job because…

I am travelling all over the world and getting paid to do it.

I love the industry because…

You have to be constantly on your toes learning new things and you get to make customers dreams come true.

The biggest challenge for the industry is…

Customers Lack of Knowledge and taking recommendations from friends that might not suit their needs.

My favourite thing about my job is…

Making customers dreams come true and giving them recommendations they would not be able to know themselves.

My favourite country…

Cuba

The strangest experience I’ve had travelling…

Swimming in the Devils pools in Victoria Falls or experiencing a full-blown earth Quake in Guatemala.

My favourite airline is…

Emirates

My proudest moment was…

Helping a customer adopt a child from Vietnam.

The naughtiest thing I’ve ever done on a trip is…

Danced on a bar lit on fire in Bali.

I relax by…

Swimming with Turtles.

I really wish I had…

Longer on all my holidays 😛

The best advice I’ve ever received was…

Under promise and over deliver.

I don’t understand why people…

Don’t get things done there and then.

My greatest weakness is…

Impatience

And my greatest strength is…

Being on the ball all the time (pocket rocket).

If I won a $1 million lottery (aside from travelling), I would…

Buy my dream home in a small beach village.

If I was prime minister I would…

Be fair and improve the health system.

If I could be someone else for one day I would be a… 

Mermaid they are so majestic and beautiful and spend all day in the ocean :)

I’ve always wanted to travel to…

The Maldives.


Would you like to take part in our Agent Insider? Get in touch with Travel Weekly Editor Daisy Doctor here to get the ball rolling.

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