Travel Agents

AFTA signs partner for insolvency chargeback scheme

Tramada will make it easier for travel agents to apply to the Insolvency Chargeback Scheme, making protection from credit chargebacks more streamlined.

The Insolvency Chargeback Scheme (AICS) is the first ever travel industry scheme to provide a solution to supplier failure chargebacks. It was launched earlier this month by the The Australian Federation of Travel Agents (AFTA).

Tramada, a travel agency software company, has partnered with AFTA to assist travel agents with applying for AICS and managing risks associated with accepting credit card payments.

They have designed a real-time report for clients to easily determine current and future creditor insolvency risk. The tramada AICS report identifies key elements such as creditor, client, travel dates and monies already paid to a creditor.

The report is available now in the standard reporting suite to all Tramada clients at no additional charge.

AICS brings to light the risks agents carry regarding suppliers potentially becoming insolvent and subsequent client chargeback. The tramada AICS report was designed with AFTA requirements in mind, so that agents can identify volumes paid to and trips outstanding with various creditors.

“While we’ve made the report available to all Tramada agents, AFTA AICS members will be advised which suppliers are at risk, so those agents can quickly check their tramada AICS report to assess potential damages and redirect clients proactively,” Tramada Country Manager, Australia / NZ, Susan Enners, said.

“Working with Tramada on this terrific benefit for travel agents has been wonderful and we greatly appreciate the support and initiative that Tramada has given to AICS.”

“AICS brings great benefits to ATAS travel agents who choose to participate and with this new tramada AICS report, things just got even easier,” AFTA Chief Executive, Jayson Westbury, added.

AICS is available to all ATAS accredited travel agencies, providing protection against consumer debit and credit card chargebacks.

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